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Shreyas Reddy
Shreyas Reddy
New Member
August 31, 2026
Solved

Figma AI Agent completely unusable – persistent “Something went wrong” errors

  • August 31, 2026
  • 1 reply
  • 44 views

Dear Figma Support Team,

I am experiencing a persistent issue with the Figma AI Agent that has continued for the past 3 days.

Every time I attempt to use the Figma AI Agent, the request immediately fails with:

“Something went wrong. Try again.”

The Agent also provides an srid_... request ID.

I have received multiple request IDs, including:

  • srid_CC2ZW0XB19EYTY8YVGQQMH7V0A
  • srid_300WXTXSYR4Q8TSV4WBFERYMV

I have extensively tested the issue and it is not limited to one browser, account, or file.

I have tried:

  • Safari Private Browsing
  • Normal Safari
  • Google Chrome
  • Brave
  • Figma Desktop for macOS
  • Multiple separate Figma accounts
  • Refreshing/restarting Figma
  • Waiting several days and trying again
  • Very simple Agent prompts
  • A completely new/blank Figma design file
  • My existing .fig project file

The same error continues to occur across these different environments and accounts.

Because the Agent also fails when tested on a blank Figma file with a simple request, I don’t believe this is related to my particular design file, prompt, or project.

Could you please investigate this as a potential Figma Agent/backend issue and check the request IDs above?

I would also appreciate it if you could verify whether there is any issue with my Agent access, account eligibility, workspace configuration, or the backend service handling these Agent requests.

I can provide screenshots, debug information, desktop debug logs, browser console logs, network logs, or any other diagnostic information required.

I would appreciate your help in resolving this, as I am currently unable to use the Figma Agent at all.

Thank you.

Best answer by Celyn_L

Hi ​@Shreyas Reddy, Celyn from the Figma Community Support team here. Thanks for the detailed report and for outlining everything you’ve already tried.

I understand that every request to the Figma agent has failed for the past three days across multiple browsers, accounts, and files.

I’ve created a support ticket so the team can investigate further. Your ticket number is #2104903.

When you have a moment, please reply directly to the ticket with:

  • Debug details: Click Copy debug details below the chat that triggered the issue. It appears as a small, circled i icon. Copy the details from the window and paste them into your reply. If this option doesn’t appear, please let us know.
  • Screenshots: Include a screenshot showing your prompt and the agent’s response.
  • Impacted file: Share a link to the file and invite support-share@figma.com with Can view access, then select Invite. This won’t affect your billing.

In the meantime, if you’ve already selected Retry and refreshed the file, could you try starting a new agent thread using the button in the top-right corner of the chat, then run the prompt again?

Let me know how it goes and please keep an eye on your inbox for further updates. Someone from the team will reach out with next steps shortly.

Thanks for your patience while we look into this!

1 reply

Celyn_L
Figmate
Celyn_LAnswer
Figmate
September 1, 2026

Hi ​@Shreyas Reddy, Celyn from the Figma Community Support team here. Thanks for the detailed report and for outlining everything you’ve already tried.

I understand that every request to the Figma agent has failed for the past three days across multiple browsers, accounts, and files.

I’ve created a support ticket so the team can investigate further. Your ticket number is #2104903.

When you have a moment, please reply directly to the ticket with:

  • Debug details: Click Copy debug details below the chat that triggered the issue. It appears as a small, circled i icon. Copy the details from the window and paste them into your reply. If this option doesn’t appear, please let us know.
  • Screenshots: Include a screenshot showing your prompt and the agent’s response.
  • Impacted file: Share a link to the file and invite support-share@figma.com with Can view access, then select Invite. This won’t affect your billing.

In the meantime, if you’ve already selected Retry and refreshed the file, could you try starting a new agent thread using the button in the top-right corner of the chat, then run the prompt again?

Let me know how it goes and please keep an eye on your inbox for further updates. Someone from the team will reach out with next steps shortly.

Thanks for your patience while we look into this!

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