Refund request for incorrect payment

Hi ​@js_kang‚ welcome to Figma Forum. We don't currently offer support in Korean here, so I hope it's okay that I'm replying in English.

I removed the images with personal details from your post to keep your account information private — appreciate your understanding there.

I understand your subscription already shows as canceled in your billing status, but a payment still went through today (August 30). I can't access or resolve billing details from this public thread, but I've confirmed your request is with our Customer Support team. Your case number is: 2101560, and they'll review the charge and follow up directly at the email tied to your Figma account.

For context, Figma's default policy treats subscription payments as non-refundable, though we review cases like this individually. This article explains how cancellation timing and Figma's refund policy work: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Thanks for your patience as we follow up. 🙏🏻