Skip to main content
Solved

Can't Change Email – “Your request has failed” Error

  • August 31, 2026
  • 3 replies
  • 41 views
Yip Kelvin

Hi Figma Support Team,

I’m having an issue changing the email address on my Figma account.

I’m trying to change my email from a personal Gmail account to my school email address. The new email address is not currently associated with any other Figma account.

I’ve already tried the following multiple times:

  • Changed the email back to my original Gmail address
  • Started the email change process again
  • Requested a new confirmation email
  • Used only the latest “Confirm email” link
  • Tried the confirmation link in different desktop browsers
  • Logged out and signed back into Figma

However, every time I click the confirmation link, I still get:

“Your request has failed.”

I’ve repeated the process several times, but the result is always the same.

Is this related to an account-level restriction, domain verification, or a problem with Figma’s email change system?

Any advice would be appreciated. Thank you.

Best answer by Gayani_S

Hey ​@Yip Kelvin, thanks for reaching out!

Sorry you're hitting "Your request has failed" here, and I can see you've already been thorough about it (different browsers, fresh confirmation links, logging back in).

Since this involves verifying your identity to update the email on your account, so I'm not able to dig into the account specifics here on the forum for security reasons. I can see that there's already an active support request open for this (ticket #2102696) and someone from our customer support team will be reaching out to you directly via email.

In the meantime, here's more on how Manage email address or password generally works in Figma, in case it's useful context while you wait to hear from the team.

 

Thank you for your patience in the meantime! 

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • Answer
  • August 31, 2026

Hey ​@Yip Kelvin, thanks for reaching out!

Sorry you're hitting "Your request has failed" here, and I can see you've already been thorough about it (different browsers, fresh confirmation links, logging back in).

Since this involves verifying your identity to update the email on your account, so I'm not able to dig into the account specifics here on the forum for security reasons. I can see that there's already an active support request open for this (ticket #2102696) and someone from our customer support team will be reaching out to you directly via email.

In the meantime, here's more on how Manage email address or password generally works in Figma, in case it's useful context while you wait to hear from the team.

 

Thank you for your patience in the meantime! 

Yip Kelvin
  • Yip Kelvin
  • Author
  • September 1, 2026

Hi Gayani,

Thank you for your reply and for confirming that there is already an active support request for this issue.

I understand that the account details cannot be discussed on the forum for security reasons. May I ask approximately how long it usually takes for the customer support team to review and respond to this type of account/email change issue?

I’ll keep an eye on my email for any updates regarding the support request.

Thank you again for your help.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • September 1, 2026

Hi ​@Yip Kelvin, Celyn here stepping in for ​@Gayani_S.

I’ve taken a look at your support ticket #2102696 and can see that you’re currently awaiting a response from the team. Response times can vary depending on the nature of the request, so I’m unable to provide a specific timeframe.

However, I understand that your request is time-sensitive, so I’ve gone ahead and escalated your ticket to the appropriate team and added an internal note to help increase its visibility.

Someone from the team will follow up with you directly as soon as they can, so please continue to keep an eye on your inbox. Thanks for your patience in the meantime!

Terms & ConditionsAccessibility statement