I downloaded figma recently and tried to access educational plan. I verified myself and app sent me a confirmation that everything completed. But when i try to create a team using educational plan, there aren't any options for that, and when I'm clicking “professional” there also only information about payment.
Please help me 😭
Best answer by ksn
Thanks for sending over your other email
It does look like you’ve gotten your education approval under your other Figma account email. So to quickly sum up:
Your account at k*****6@gmail.com was approved for an education plan on August 28.
Your account under 2*****@kdidpmid.edu.ua is a basic starter account.
So as of right now, you’ll have to apply your education plan on a team in your k*****6@gmai.com Figma account.
My recommendation right now:
I hope this helps clear things up.
Hey
I did some searching using the account you have associated with your forum account email address (one with ‘kdid’ as part of it), and I’m not seeing any approvals for an education plan under it.
I’m wondering if you may have multiple accounts, and your education verification was applied to a different account than the one you intended to upgrade. Do you have 2 (or more) different Figma accounts?
Thanks for replying! yes i have two but i made sure i logged in this one before applying. You think my account wasn't verified? I just checked and in settings it wrights that Role is Education, if it helps
Hmm...can you provide me the email address of your other account? You can PM that to me. I’d like to take a look at that account too, just to cover all bases. While unlikely, it’s possible something got mixed up with the 2 accounts and I want to check on that.
If I’m unable to directly find the issue, I’ll get you connected with our support team for further assistance.
Thanks for sending over your other email
It does look like you’ve gotten your education approval under your other Figma account email. So to quickly sum up:
Your account at k*****6@gmail.com was approved for an education plan on August 28.
Your account under 2*****@kdidpmid.edu.ua is a basic starter account.
So as of right now, you’ll have to apply your education plan on a team in your k*****6@gmai.com Figma account.
My recommendation right now:
I hope this helps clear things up.
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