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Tedjung
Tedjung
New Member
August 31, 2026
Question

Refund Request for Automatic Renewal

  • August 31, 2026
  • 1 reply
  • 24 views

Hello Figma Support,

My Figma subscription was automatically renewed, and I would like to request a refund for this payment.

I have not used any resources or tokens since the renewal, and I have not used the renewed subscription at all.

Please review my request and process the refund if possible.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
August 31, 2026

Hey ​@Tedjung, thanks for reaching out! 

I'm not able to look into account or billing specifics here on the forum for security reasons. For a review of this charge, please submit a request through our Support Hub. Our customer support team can pull up your account directly and follow up with you there.

While you wait to hear back, here's some general context:

  1. Why renewals happen automatically, on the Figma Professional plan, your subscription renews at the end of each billing period unless changes are made before the renewal date.
  2. Keeping track of renewals, you can check your current billing period and renewal date any time from Admin > Settings > Billing. More detail is in Manage billing on the Professional plan.

Let me know if anything's unclear, and feel free to follow up here too if anything else comes up!

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