Why can't I use Figma Create even though it is included in my account?

I try to use Figma Create as a test to see if I am going to get a license however it seems something is wrong. 
Every time I get: 
Something went wrong. Try again.

{
    "cortex_error": {
        "type": "unauthorized",
        "data": {
            "message": "User request is blocked"
        }
    },
    "request_uuid": "6cb95faa-f775-4ac0-8d47-6cb26369ecb4"
}