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LironBenM
New Member
August 31, 2026
Solved

Time it takes for customer support response

  • August 31, 2026
  • 1 reply
  • 38 views

I submitted a ticket with a Figma make issue on Aug 26th. I still have not received a response. The chat is useless as it just keeps telling me the hours for operation. Can any one shed light on the best way to get in touch with Figma support?! This is horrible. 

Best answer by Gayani_S

Hey ​@LironBenM, thanks for flagging this, and I'm really sorry for the wait!

I can confirm your ticket (#2089253) for the Figma Make issue you submitted on the 26th is in our system. Our technical quality team is currently working through a backlog, so response times are running longer than usual right now. I don't have an exact timeline I can share, but I've escalated your ticket internally to help move it along.

Thanks for your patience in the meantime!  

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
August 31, 2026

Hey ​@LironBenM, thanks for flagging this, and I'm really sorry for the wait!

I can confirm your ticket (#2089253) for the Figma Make issue you submitted on the 26th is in our system. Our technical quality team is currently working through a backlog, so response times are running longer than usual right now. I don't have an exact timeline I can share, but I've escalated your ticket internally to help move it along.

Thanks for your patience in the meantime!