I submitted a ticket with a Figma make issue on Aug 26th. I still have not received a response. The chat is useless as it just keeps telling me the hours for operation. Can any one shed light on the best way to get in touch with Figma support?! This is horrible.
Solved
Time it takes for customer support response
Best answer by Gayani_S
Hey
I can confirm your ticket (#2089253) for the Figma Make issue you submitted on the 26th is in our system. Our technical quality team is currently working through a backlog, so response times are running longer than usual right now. I don't have an exact timeline I can share, but I've escalated your ticket internally to help move it along.
Thanks for your patience in the meantime!
Hey
I can confirm your ticket (#2089253) for the Figma Make issue you submitted on the 26th is in our system. Our technical quality team is currently working through a backlog, so response times are running longer than usual right now. I don't have an exact timeline I can share, but I've escalated your ticket internally to help move it along.
Thanks for your patience in the meantime!
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