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THe issue seems to apply when i’m attaching either an image or a Figma component. Button to “send” the prompt is disabled. Removing the attached image or component makes the button functional again.

the drop shadow on my elements are very boxy and glitchy. it is creating an issue. Whenever I zoom, the dropshadows gets weird and boxy and when i export, they get exported in the same way like this  

Hi Figma team, The component is 1195 × 560, but when exported as SVG the size becomes 1509 × 871. I’ve already verified that none of the elements inside the component use decimal values. Am I missing a configuration setting?  I’ve already seen a similar forum post and tried the suggested solutions without success:https://forum.figma.com/report-a-problem-6/svgs-are-exported-with-an-incorrect-size-37102?postid=151785#post151785Please help me fix this or let me know what I should do. Thank you.

A few months ago you released the feature to hold option to click and drag to tweak numbers in the color panel etc...This doesn’t work any more and the regular click + drag feature in the places where it’s always been possible seems a little flaky aswell.Edit: It was #19 in the little big updates from H2 2023.

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.Steps to Reproduce: Create a session with a title that includes Chinese characters (e.g., 會議紀錄) Export the session as a PNG Observe the exported image

Hi Figma Team,I’m encountering an issue after a recent update where “Copy as PNG” (Cmd-Shift-C) no longer works for images, frames, or groups up to 4096 x 4096 px—which was previously the maximum import size without resizing.Before the update, I could copy a selection as a PNG, paste it into Photoshop for edits, and then (ensuring it stayed within the 4096 x 4096 px limit) paste it back into Figma – either replacing the original or as a new variant in an image component.Now, attempting this results in the attached alert. Was this an intentional change, or is this a bug?Would appreciate any insights—thanks in advance for looking into it!Best,Steve

Hi,I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached)I’ve been chatting with customer support for the last few days and I was first told it could be an issue with the Postal Code (The UAE doesn’t have postal codes so we normally just use 00000). A couple days later I was told that the issue is because I need to submit it from a user account not a team account (keep in mind that this is a user account not a team account). Now I’ve finally been told that it’s because my country is not supported.I live in the United Arab Emirates and Stripe is supported here (https://stripe.com/ae/global). Figma’s articles say that it accepts paid resources from countries where Stripe is supported (https://help.figma.com/hc/en-us/articles/12730712101783-Activate-your-Stripe-account).I've spent the past 11 months designing and building this resource to help Figma users streamline their workflow. As you can imagine, I’m really hoping a

When adding a new asset frame in Figma Buzz, it comes with a pre-baked drop shadow that can’t be removed since there’s no Effects panel. So when exporting for an instagram post, for example, it adds unnecessary space to the post.My only workaround is copying all my asset frames into a regular Figma design file to remove the drop shadows, and then exporting from that Figma design file.  

The prototype looks fine on desktop, but when I view it on mobile, the fonts look strange and all the elements appear wavy or distorted. 

Hey, when im starting prototype on my windows desctop app, my font looks normal , but when i am turning on the same file on android phone , or ios tablet the text appears distorted.Im using “Delight” fontThe font looks fine when I’m designing, but when I view the prototype, the text appears distorted or uses a different font entirely. I’ve tried clearing my cache, restarting Figma, and even reinstalling the font, but the problem persists.Has anyone else faced this issue before? Are there any specific settings I should check, or is there a workaround? I’d appreciate any advice or suggestions on how to resolve this!Thanks in advance! 🙏

The prototype looks fine on desktop, but when I view it on mobile, the fonts look strange and all the elements appear wavy or distorted. Why is this happening? 

Hi, I'm a student at FIT and I'm currently working on my portfolio. I just found out that my School Team Drive file is gone, along with all the projects I had started. I was able to find one of the files, but it says I need permission to edit—even though it's mine.What can I do now? Who should I talk to about this problem?

Unable to add radius on corners using the drag feature. It only seems to work on closed shapes now. Earlier, I could select a point/corner and change the radius of that point alone by dragging across the radius box - now I need to enter a value to apply the radius. Not a huge issue, but this seems like a bug.

We used to be able to share frames that contain flows, mockups, table of contents and more as presentations (like Powerpoint) for customers. This is no longer possible as it now forces our presentations into preset device sizes, which does not let the customer see the whole presentation in full with (frame size). This is literally breaking all of our prototype presentations! Please let us share prototypes like before where we can view a frame at its full size, (fix width/fit height), so the whole frame (containing multiple screens) can be viewed in prototype mode. This is crucial!!!!

Title basically explains it. The “CMD + \” keyboard shortcut to show/hide the UI in both Figma and Figjam isn’t working for me. I reloaded the page and restarted Figma but still not working. I use this shortcut multiples times a day so it’s definitely impacting my workflow.  I’m on a MacBook Pro with M4 Pro, Sequoia 15.3.1

Hi Figma Support,I'm experiencing repeated crashes when trying to edit color variables in one of my design files. Every time I attempt to modify a color variable (even a small change like selecting a different swatch), Figma immediately crashes with a "Something went wrong" message. This happens consistently, both in the desktop app and in the browser version.Some details: The issue occurs only in a specific file. The crash is triggered specifically when editing color variables. I've tried duplicating the file, clearing cache, restarting, and switching browsers – the issue persists. Version history doesn't seem to help, and there are no obvious plugin conflicts. Can you please help me identify what might be causing this and how to resolve it? I’d be happy to provide access to the file if needed. 

Hello Figma Support Team,I am experiencing an error with the AI generation/mind-mapping feature. * What I was doing: I was trying to generate a mind map or diagram from text input. * What I expected to happen: I expected the tool to generate a diagram based on my input. * What actually happened: I received an error message that says, "Can't generate right now—edit a bit before trying again." The generation tool also appeared to be stuck in a loading state.I have already tried the following: * (Mention if you have tried refreshing the page, restarting the browser, or editing the text).Attached is a screenshot of the error message.Thank you.

the toolbar didn’t change. It’s edu plan. 

Hola a todos,Estoy intentando insertar vídeos .webm con canal alfa (transparencia) en Figma para mostrar elementos sin fondo. Los .webm han sido exportados correctamente desde After Effects (con fondo transparente) y convertidos a .webm VP9 con la opción "Keep alpha channel" activada en Shutter Encoder.El problema es que algunos vídeos se ven con fondo negro en Figma mientras que otros idénticos (misma comp, misma exportación) se visualizan perfectamente con transparencia. He probado a colocarlos en distintos frames, fuera de auto-layouts, cambiar el fondo del canvas, usar modo Presentación... y el comportamiento es inconsistente.He verificado los .webm en reproductores y algunos tienen transparencia confirmada, pero Figma sigue mostrando fondo negro en ciertos casos sin un patrón claro.¿Alguien ha experimentado este mismo problema? ¿Puede ser un bug de render en Figma? ¿Hay alguna solución o práctica recomendada para insertar vídeos transparentes de forma estable?Gracias de antemano �

Hi, I have editor and admin role in two teams. But I can’t edit files.Please need help on this.

Hi,I need urgent help recovering a project file that suddenly disappeared.Yesterday I worked on it from my main device — everything was normal, and I closed the file as usual.Today, when I opened the same tab again (on the same and another device), I saw a message saying the file was deleted.I checked all folders, Recents, Drafts, and Trash — the file is gone.I also followed the official instructions from the Help Center (including checking the Trash and applying the "Created by: Anyone" filter), but still couldn't find the file anywhere.There were no sync issues while working, and I had full editing access — possibly even ownership.This project is very important and I need to recover it as soon as possible.I'm currently on a Starter plan and can’t reach email support directly, so I really hope someone from the team or community can help, or escalate this internally.Thanks in advance!

Hi everyone ! This is a question for the engineer / design team around the plugin API.First, a big thanks and cheers to the dev team for this API which is a real pleasure to work with.So for context, i’m working on a plugin, and i’ve recently subscribed to dev-mode in order to optimize it for dev-mode. My plugin is a code exporter, and there are multiple reasons that force me to write in the user design :removing things like border, radius, shadow, ... in order to define them as CSS rather than leaving them in the exported image (no serious front-end dev want that) for image-background, sometimes, it can’t be defined with the image fill because of some transformation (filters, crop...) and must be exported instead (node.exportAsync), in that case, the content of that node must be hidden before the export (since that content will be HTML dom) other reasons related to nested rotation which are a bit hard to describe in a short sentence.Of course, i make sure that each of those writes are

I was working on my project called 'SAVER' and it disappeared. I am the owner of the file. I looked everywhere: Drafts, Deleted, Recent, and there’s no trace of it. The name of the document is 'SAVER'." When I try to access the link, I only see this message: Prototype not found.PROTO LINK: https://www.figma.com/proto/CaJCUuXfeYl5ZKVjtMSf5m/SAVER?node-id=154-494&t=3wdKiocWQMpaVtOb-0&scaling=min-zoom&content-scaling=fixed&page-id=0%3A1&starting-point-node-id=244%3A2858&show-proto-sidebar=1&hide-ui=1

Hi everyone! I accidentally deleted all my drafts and slides while deleting team projects (all of it happened because of ChatGPT that’s said my drafts will not be deleted while deleting team projects and they will always appear in my personal files). Though the worst of all is I can’t restore any of them, they simply don’t appear there, it’s empty, how I get back my projects?

What could possibly be wrong? I have a Dev Pro Plan subscription, no updates, I have always had all the early Beta tests available, why didn't the MCP features show up? What should I do, help me please?Do i need to re-install app?