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Hi Figma Team,I recently upgraded my team to a Professional plan and successfully paid for the first month. When I was about to renew the subscription for the next month, I noticed that a viewer account in my team had automatically been assigned a Dev Mode seat, even though they only had viewing access. I immediately removed that seat, but the billing page still shows a charge for that user (along with my own seat and another one). I don’t want to pay for those extra seats since they were never intended to have Dev Mode access. Could you please help me remove these unexpected charges and ensure only my main seat remains active for renewal? Thanks in advance for your help! 🙏

My education verification for the Figma Student Plan failed with the message “Verification Exceeded Limit for Student Plan.”I think it happened because I tried to submit the verification form several times when it didn’t go through before.Could someone help reset the verification limit or review my request manually?

Dear Figma team! Please improve component finding during the replacement. It would be great if you could provide the ability to group, search, and filter a large number of component groups.If anybody has some experience in storing the big component collections, please share.  

Hi Figma Support team,I hope you’re doing well.It seems that my Education Plan has been verified for the wrong Figma account.Here are the details: Correct account that should be verified: (redacted by the moderator due to PII) Account that was mistakenly verified: (redacted by the moderator due to PII) Could you please help me transfer or correct the Education Plan verification to the correct account (redacted by the moderator due to PII)?Thank you so much for your help!Best regards,

Hi everyone,I’m having a strange issue with one component in my design system.Here’s the full context and timeline of what’s happening: I noticed that a Button component is missing from the Assets panel in other linked files. I checked the design system file and the component exists and looks fine. The library is linked correctly to my working file, and all other components appear as expected. I even tried re-publishing the entire design system, but nothing changed. I tried inserting a new instance of the button manually from the design system file. It shows as linked to the main component, but it still doesn’t appear in the Assets panel. When I modify the main Button component and publish updates, the instances in my file don’t update, while all the other components in the system do.

  We operate as a lead agency with multiple clients and have introduced Figma to many of them.With the introduction of Connected Projects, however, we’re running into challenges — the model no longer reflects how we actually work.Our clients are effectively being forced into this setup, which creates friction and confusion on both sides,and we’re finding that we have to reorganize our entire file ecosystem in each case.Our main concern is the limitation to a single external team per Connected Project.At most o our clients, several service providers are involved — each working on different apps and campaigns — so this restriction makes practical collaboration difficult.A few specific questions: Who was the intended target audience or collaboration model when designing Connected Projects? What would you consider the “ideal” or most common use case for this setup?

I have a issue with my viewer seats. Mainly in my company people that are not designers or devs have viewer seats. In the past, when I gave someone a viewer seat they could view all the files, but now if I share the file link, they have to request access and I have to approve it. It is very annoying having to do all that process.

Hi,I recently ran into a bug with the Wacom tablet while using Figma since the last update. On the video below you can see the issue:When I select the square with my trackpad, only the object is selected.When I select it with a pen, it acts as a 'double-click'', entering anchor edit mode.Is anyone experiencing the same issue?I tried solving this with forcing a custom 'right-click’ binding for a single click in the Wacom Centre, but was unsuccessful.Other software behaves normally. Running on Windows with a Wacom One.  

Hi , since 2 days now my figma make AI is completly bug , when i ask him to do something he keep going back to something i asked him  hours before and before solving the problem i ask him to solve he keep answering to another prompt and get stuck on it , he don’t want to do another thing even if he show that he is answering to the new prompt , at the end it show the file that have been modified but its the wrong one its show me the modification on the prompt he is stuck on it.I don’t know what to do im completly stuck i build my company website on it and now i can’t do anything im working 12 hours a day on it and im at the 800+th version of it 

I have been added to a figma space for my client project with editing access granted and my name is coming up in the members list however I'm still unable to edit files within the space.

I have a a few project with in my account. There is one that I accidentally set to education and now a few of my team members cannot export or access the files because they do not qualify as students. How can i take my account status out of education and place it back into a free starter account? 

There’s some issue I have with Figma when I export shadows. It’s definitely Figma, because it keeps on having some white edges which are visible on the shadow depending on where you view it on.However, tools like Add a Shadow to a PNG – Online PNG Maker work and don’t have this outline, so I ask if there’s any way to fix this with Figma, thanks. EDIT: This occurs from exporting SVG assets as PNG.

Hi everyone,I’m having an urgent issue and would really appreciate some help.My Figma Education plan recently expired, and since then, my only team has been locked. I’ve already deleted all other teams (I now have just one single team), but I still can’t create or access draft files, and the team hasn’t unlocked even after several days. It seems like the system still treats my account as if it’s over the free plan limits, even though I’m well within them now.Has anyone else faced this? Or could someone from Figma Support please look into this? I’m completely blocked from working right now.Thanks so much in advance!

Hey, there. I'm creating a huge collage for a future wallpaper. All of my image assets have a transparent background to blend into the canvas background. Here's an example with Airi Momoi from Project Sekai as a floating head.I thought of giving a unique color overlay for each image. However, adding one removes the transparent background of the image.Is there any way I can make the color overlay to only affect the colored part of the image and not the transparent part?I already know the masking method, but I don't want to duplicate every single image as it's own layer and group. How can I get the same overlay effect with just the layer of the image itself?Please and thank you.

I recently purchased a Figma Professional account. I'm having trouble publishing components. When I try to use my components in another file, the texts get mixed up with the icons, and the icons get bigger. What should I do?

Hi there, I'm currently using the Educational plan on Figma and working on projects with Figma Make and Sites. I'm trying to connect an external domain to my site, but I haven't been able to do so successfully.Is domain connection supported under the Educational plan? If so, could you please guide me through the correct steps or let me know what might be causing the issue?Thanks in advance! 

I tried to access my file, but I’m unable to do so .I don’t know if it was mistakenly removed or there’s another problem.This is very urgent please. This is the link to the file https://www.figma.com/design/G9ZsQKhN0UuiutGs4nYGtH/Untitled?node-id=0-1&t=mSHGdL8QH1dvhafF-1

Hi team! I’m trying to “Copy Make previews as design layers” on one make design and while it works for simple, short screens, it hangs (I see the “Copy as design layers...” in the bottom of the screen) and takes forever. In this case, it’s the landing page a colleague designed, which is big but I’d not say it’s huge :) It happens both on Desktop app (MacOS) and web versions.  Shall I somehow open a bug to report it?  Thanks! 

I'm experiencing significant issues with student verification for our educational plan, as our college does not use SheerID and instead relies on Google accounts.The verification process for students has resulted in numerous errors and access problems. Specifically, some students currently lack access because they cannot maintain a free account within the educational team structure. Furthermore, SheerID support has been unresponsive to our requests for help.As a related ongoing issue, SheerID has also failed to update our college's name, which officially changed last year.

Hello!I’m Coursera online course student. Recently my Educational team was locked with a warning “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”. As it’s an online course, i can’t reverify myself. Coursera tells that they reported the issue, but the team is still locked.Could you please look into my case and tell me how can i fix it?Thank you in advance!

Hey ​@Tom Reem So i got mail regarding the Prompt-to-edit alpha test and it says I will be added to a dedicated slack channel for the same. But I couldnt find any email or link or ways to enter this channel.May I know how?

Is anyone else having the issue when trying to type a word like “Discovery” (with a capital D, using Shift + D) that they go into developer mode? 😫This feels like a major bug, especially if I’m in the mode to type.

Hi, recently I encountered very weird glitch while prototyping in Figma. I did simple drop down menu animation but for some reason it looks glitchy (pls see video). You can clearly see the drop down menu section itself all move by one pixel or something when clicked. And the bigger problem is the price slider also move! The slider has no animation at all, and it’s not connected to the drop down menu at all!Anyone know what might be the problem here? I tried to clear figma cache but it didn’t help.Thank you very much. 

Curently Open AI Codex failed to read my Figma design. Enable MCP server ✅ Configure config.toml ✅ Confirm Codex can connect to Figma MCP ✅ Request Codex to read Figma design Url ❌Enabled MCP Server: Configure Codex config.toml[mcp_servers.figma]url = "http://127.0.0.1:3845/mcp" Verify if Codex can connect to Figma MCP/mcp🔌  MCP Tools  • Server: figma    • Status: enabled    • Auth: Unsupported    • URL: http://127.0.0.1:3845/mcp    • Tools: create_design_system_rules, get_code, get_code_connect_map, get_metadata, get_screenshot, get_variable_defs Ask Codex to read Figma design. My prompt is: Can you read the Figma design using MCP

Dear sir/madamI am trying to re-verify my education status using the school email address. But it fails every time. When I connected to sheerid for this, they sent me an email stating this(image attached). Though I provided all the information needed, the sheerid is responding again and again the same. Please help and reverify my education status. I have sent them marksheet, confirmation of enrollment, and everything from my Higher Ed institution email. Still, they are denying my verification request and not stating the reason for doing so.RegardsAviral JainSheerid Response