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phaizan
phaizan
New Member
September 8, 2026
Question

Purchased 5,000 AI credits, but Figma still says I’ve reached my limit

  • September 8, 2026
  • 1 reply
  • 37 views

Hi everyone, I’m on the Professional plan and reached my monthly AI credit limit that comes with it. I purchased an additional 5,000 AI credits, but Figma still says I’ve reached my limit and shows 29 days until reset. I’m unable to use Figma agent for my current project that I’m working on.

I’ve confirmed that the credits were added to the correct team and checked the AI credit settings, including custom limits and access to paid credits, but I’m still unable to use Figma Agent.

My plan also renews today. Shouldn’t the monthly credits included with my plan refresh and be available alongside the extra 5,000 credits I purchased?

I’m attaching a screenshot. Has anyone experienced this, or can someone help explain why the purchased credits aren’t available and when the monthly credits should refresh?

1 reply

Celine_
Figmate
Celine_
Community Support
September 8, 2026

Hi ​@phaizan , Celine from the Figma Community Support team here. Thanks for the detailed report and the screenshot! 

If you’re referring to Figma Agent, it’s free to use during the beta, and its prompts and actions don’t consume AI credits. You can find more information here: How do I access the AI agent beta in Figma Design?

A couple of things to check on the Agent access side:

  • If you don't see the Agents icon in the left sidebar of your Figma Design files, access to the beta hasn't been granted to your account yet. Access is rolling out gradually, and we can't provide a specific date for individual accounts. You'll get an email and an in-file notification once it's available. You can check that AI features are enabled at all by trying another AI feature in Figma Design.
  • If you do have access and are hitting a limit message, look for "Request a higher limit" in that message. If you've already submitted that request, please allow a few days for it to process.

In the meantime, we’re checking your case internally with our Support team (thanks for reaching out to them directly!). They’re reviewing the details of your credit add-on and the timing of your renewal. Since this involves account-specific billing and usage data we cannot handle and confirm you AI credit usage here in the Forum. Please continue the conversation directly through your existing support case as they are best equipped to review it via a secure form.

(Fyi: the support team has also emailed you requesting a screenshot and confirmation of the specific feature you’re unable to use. Please check your inbox and reply with those details so they can get the full picture and advise you on the next steps. For reference, your support case is 2118149. Thank you!)

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