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AERO
AERO
New Member
September 4, 2026
Solved

Is it normal to wait more then 2 days for answer for figma support?

  • September 4, 2026
  • 4 replies
  • 75 views

Hi. I leave a question (ticket #2110510 and #2105678) about payment — this is a highly urgent ticket to make a payment to Figma but they still silent almost 3 days with no answer. It’s not okay especially when you pay an annual plan for the whole team. 

    This topic has been closed for replies.
    Best answer by Celine_

    Hey again ​@AERO , thanks for following up here. Our Community Support team cannot handle billing issue in the Forum due to security and privacy reasons. I’ve added a follow up note directly in your case so the support agent can assist you further. Thanks for your patience while they review it!

    Update: Good news! I see in the backend that the support agent has replied to your request and voided the open invoice so you will no longer receive billing notifications. I am closing the thread here as your request has been resolved!

    4 replies

    Celine_
    Figmate
    Celine_
    Community Support
    September 4, 2026

    Hi there,  Celine from the Figma Community Support here, thanks for reaching out and I'm sorry for the wait! I completely understand your concern, especially on an annual plan.

    I've gone ahead and prioritised your tickets so the team can get back to you as soon as possible. Our team has been working through a higher volume of requests than usual, which has impacted response times. Someone will be in touch with you directly through your existing cases very soon. Thank you for your patience! 🙏

    Update: The support agent has replied to you, and is waiting for your reply. Please check your support case and continue the conversation directly there if you have any concerns or questions. 

    AERO
    AEROAuthor
    New Member
    September 8, 2026

    Hi! Team locked, invoice #X reflects 9 annual seats, we have already reduced to 3, please regenerate the invoice for 3 seats so we can pay immediately

    AERO
    AEROAuthor
    New Member
    September 8, 2026

    We just want to regenerate the invoice for 3 seats to pay now.

    Celine_
    Figmate
    Celine_Answer
    Community Support
    September 8, 2026

    Hey again ​@AERO , thanks for following up here. Our Community Support team cannot handle billing issue in the Forum due to security and privacy reasons. I’ve added a follow up note directly in your case so the support agent can assist you further. Thanks for your patience while they review it!

    Update: Good news! I see in the backend that the support agent has replied to your request and voided the open invoice so you will no longer receive billing notifications. I am closing the thread here as your request has been resolved!

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