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Hi Figma Support,I’m having an issue changing the email address associated with my Figma Education account.My current account uses my university/education email address, which will soon become unavailable. I’m trying to change it to my personal email address.The process works normally until the final verification step:I go to Settings > Account > Change email. I enter my new email address. Figma sends a confirmation email to the new address. I click “Confirm email address”. Figma asks me to enter an email address and password. I have tried entering the new email adress with my current Figma password, but Figma says thet the email/password combination is incorrect. I have also tried entering my current Figma credentials, but it also says that the email/password combination is incorrect.I have already verified that my password is correct by logging out and successfully logging back into Figma with my current education email and the same password. I have also changed my password and

в чем причина? и как войти???

Вчера всё было нормально, сегодня не на сайты фигма, не в программу на ноутбуке зайти не могу, уже и закрывал и открывал по новой, перезапускал через reset figma and restart, в чём проблема, подскажите как решить потом что раздав интернет через телефон, программа заработала, но скорости телефонного интернета не хватает, а через домашний wi-fi так и не работает, хотя вчера всё было нормально.

Hello everyone!I’m facing a problem with the endless loading of projects in the desktop version of Figma on macOS 27. There are no errors; other projects were opening for a while, except for one project, but now everything has stopped working altogether. Everything opens fine in the browser. There were no prerequisites for this, and I can’t figure out what caused everything to break. I cleared the cache, rebooted, and didn’t use a VPN. Also, I don’t understand why the desktop version isn’t working. Has anyone encountered this?

Hi,Skills have disappeared from the Figma Agent. There used to be a separate Skills option in the "+" menu, but now it's gone — I only see Add images and files, Attach Figma file, Web search, Libraries, and Connectors (screenshot attached).I'm on an Organization plan, and I've already tried reloading. A similar issue was reported here: https://forum.figma.com/report-a-problem-6/team-s-skills-not-visible-in-team-s-files-56256Could you help me figure out why Skills are no longer showing up and how to get them back?Thanks!

Figma Agent should automatically recognize and follow the styles and components already defined in PropsKit by default, instead of requiring users to manually find components in the playground and use Copy prompt. The current behavior is inconsistent because the agent sometimes creates its own styles instead of adhering to PropsKit. This makes PropsKit feel less like a predefined component playground and adds unnecessary manual setup for users.

Hello,My “Themes” collection have a “Typography” folder.My “Primitive” collection also have a “Typography” folder. How am I suppose to know if a variables links to the Themes vs. the Primitive collection ?  

Hi everyone,I’m facing an issue with the icon behavior in my designs, I have the original Icons as components with a set color variable.When using them inside other components (nested) and changing their color variant, everything works perfectly, but then without me touching them they switch to showing the original color of the icon component in the view.the actual variable selected is preserved and correct, so it doesn’t actually like switch back to the original variable, it will say that it’s using icon-black for example, but in the viewport it will be showing icon-blue and even the stroke width variable is not applied while showing the setting is correct.I don’t know if this bug is related to slots, I’ve been using them heavily lately.also just duplicating the component will create a fixed one.sometimes undoing some of the other changes in the page (no one touched the actual component with the issue) it fixes itself.even like deleting it and leaving figma for a minute and then undoi

Hi Figma team,My Figma AI credits are draining unusually fast — they're being depleted after just 3–5 prompts, even though I'm using the default AI model. This doesn't seem right for normal usage.Could you help me understand what's happening here? Specifically:- Why are so many credits being consumed per prompt on the default model?- Are there settings or best practices to make my credits last longer?Happy to share screenshots or my account details if that helps. Thanks for your guidance.

While using Figma motion, the animated frames or components set to play once are resetting to loop animations, every time. In present mode as well as on file.  Please suggest a fix urgently.

Hi, So our team DS system icons its pretty much all setup with a locked aspect ratio + a variable applied. This is from all the way back when these options were announced, I think was sometime last year, anyways. Recently we dont know why happened, But the aspect variable applied to that icon that is nested in a button (for example) can't be change anymore when using it across the any page. I think was up till few weeks ago all of that was working well but not it isn't. Please see attached images I tried creating a new button and nest any icon into it, then create a component out of it, inside. the component u can see the dimensions of the icon still has that variable applied, and I can just click on it and change the size easily. But once I copy that component and put it on any frame outside , the dimension variable doesn't show as applied anymore. And BTW all of this is happening across the whole platform which is dozens of files, this file im showing here is a the demo page inside t

Cannot use numerical emojis 1️⃣ 2️⃣ 3️⃣, these emojis are very useful in article typesetting, hope to receive support.

サポートへ下記の項目を記載していますが、特に連絡はなく、ダウングレードを依頼したいが、どこへ連絡をしたらよいのでしょうか？現在、ビジネスプランのフル3、Dev1を契約していますが、プロフェッショナルプランへダウングレードをし、フル2つへ変更をお願いいたします。また、ワークスペースや請求書は、そのまま引き継ぎをお願いします。8月30日の更新時に上記を切り替えたいです。 

Summary:Color swatches for aliased variables in the Variables panel show a "?" icon instead of the resolved color — even though the underlying data is fully valid and the color renders correctly everywhere it's actually applied (e.g. a layer's Fill property).Context that may be relevant to the root cause:We use a three-layer token architecture across three variable collections: Primitives (raw values) → Semantics (aliases to Primitives) → Components (aliases to Semantics). The "?" issue only appears on the Components layer — variables that are aliases pointing to OTHER aliases. The Semantics layer, where variables alias directly to hard/concrete Primitive values (not to another alias), does not show this issue. This suggests the bug may specifically affect alias chains with more than one hop, rather than aliasing in general.What we've verified:Full scan via the Plugin API of every alias reference: 100% resolve to valid, existing variables. Zero broken references across 1000+ bindings c

发布插件时，鼠标移动到“印刷品”选项时，当前项目窗口会直接卡死，目前能稳定复现。 

Hi Figma team,There's a user I don't recognize on my account with a view only seat. I know many Daves, but this person’s email address includes their last name, and I don't know anyone by that name. I'm on the professional plan so I don't have access to activity logs. There is no info in the “last active” column and their join date is “joined prior to tracking”.I've tried clearing my desktop app cache and restarting. I can see this user in the desktop app (Mac version 126.8.16) and Chrome (149.0.7827.201). 

Hi, I permanently deleted a file by mistake and I would be very grateful for help recovering it.Account email: [redacted by moderator to remove personal information]Team: [redacted by moderator to remove personal information] (Starter plan)File name: ОбучениеDeleted: 26 August 2026, around 16:50 UTC+3 — moved to trash, then deleted permanently from the trash.The Trash is now completely empty, the file is not visible there.The file contains my design course homework, which I cannot recreate. The AI support chat in the Help Center told me it cannot open an email support ticket for this case.Could someone from the Figma team please check whether this file can still be restored on your side? Any help would mean a lot. Thank you.

Hi Figma team,Right-click suddenly stopped working on the Figma Design canvas on my iPad. It was working normally until yesterday.The important detail is that right-click still works everywhere else in Figma, including the Layers panel and Figma menus. It only does not work directly on the Design canvas.I am using an iPad with a mouse.I have already tried:Refreshing Figma multiple times Completely restarting the iPad Creating and testing with a new Figma account Opening the file in Safari Opening the file in the Figma app Checking that “Ctrl + click opens right click menus” is enabled Disabling “Show Agents on canvas” Trying Ctrl + left-click Trying Command + right-click Trying a long right-clickNone of these solved the problem.Right-click works in the Layers panel, but not on the canvas. This makes normal workflows such as grouping layers, changing layer order, renaming, and other context-menu actions very difficult because I normally use the right-click menu for these operations.This

The Detach instance stopped working idk what happened but i reset the app and the PC it didn’t work and even when i tried to use Figma on Browser the detach didn’t work  

Hi @Figma Support team, I am writing to report an issue regarding access to Figma Agent - Skills (Beta) for my team members on our Professional plan.Although all team members have paid, full-access Professional seats, they are unable to view or access the Skills feature under Figma Agent.For reference: Image 01 (Admin view): Shows the "Agent - Skills" option visible and fully accessible. Image 02 (Team member view): Shows that the option is missing entirely, despite the user having full access permissions. To troubleshoot, I created and published a custom skill directly to our team space to see if it would trigger access for them. However, they are still unable to see or use the published skill.Could you please assist in resolving this permission issue so our team members can access the Figma Agent Skills feature?Img - 01 (Admin Account) Img - 02 (Team account)  Thanks in advance!Varun

When I try to right click (ctrl + click) on a layer on my Mac, it doesn’t open the default layer menu. It usually works again on second attempt. I have the “ctrl + click opens right click menus” option enabled.Interaction I am seeing when I ctrl + click:Expected interaction: 

When pasting copied text without formatting (Cmd + Shift + V) into a Figma comment, it is placed on the canvas instead of the comment I am drafting.  Environment: MacOS, Figma Dekstop, Design file, comment thread open, comment input field active.  Steps to reproduce:Copy formatted text from a website in Chrome   Open an existing comment thread in Figma Use Cmd + Shift + V to paste into the comment reply fieldResult: The text is pasted sans formatting to the canvasExpected Result: The text is pasted sans formatting into the reply field. 

Hi Figma support,We are having a issue with in prototype mode for specific flow when navigating with keyboard arrow left and right voor next or previous frame in the flow. Description of the bug/issue When navigation through a prototype with your arrow keys left or right. The prototype stays stuck and is only able to navigate to the first 2 frames and doesn’t further through the whole prototype.   Reproduction path (Simple) Create 4 frames with previous en next buttons Link the next buttons to the next frame and previous frame Start prototype mode Click on the buttons you can go through the flow (works fine) Use keyboard keys left and right to go through the prototype (doesn’t work correctly) It gets stuck on the first and 2nd frame when navigating which keyboard arrows Figma in Chrome and Figma app Tahoe 26.6 , Chrome browser 150.0.7871.187 ,  Figma app 126.7.10 Trouble shooting we’ve done Relink all the frames Create a brand new file move the frame and relink Cut and Paste

Hi,I’m following up on a billing-related issue I raised over a week ago, but I have not yet received a response from the support team.I’m currently unable to complete the payment for Invoice FE62BA8E-0011. To enable our Accounts team to process and settle the invoice, I have requested the following DTAA documents:Form 41 Tax Residency Certificate (TRC) No Permanent Establishment (No PE) DeclarationCould you please review my request and share the required documents at the earliest so that we can proceed with the payment?Given that this has already been pending for more than a week, I would appreciate it if this could be prioritised and resolved as soon as possible.