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comment bubble is fixed in same place instead of scrolling with the attached section or content in prototype as well as in design screens.

Ayer me cogí el plan Full seat y hoy cuando un equipo me ha compartido un proyecto les he tenido que pedir acceso a cambiar el plan para que me dejen seguir editando después de los 3 días que dan de margen. No entiendo que con el plan gratuito pudiéran entrar personas y editar y ahora que estoy pagando no pueda sin que la persona administradora del proyecto compartido pague por mi tambien? 

Hello!I’m wondering if anyone has experienced this and/or can help resolve this: In the backend and presentation mode on my device everything is rendering perfectly. But on other devices where the primary font is NOT installed, the text in the prototype is not appearing correctly. We are sharing this with individuals outside our organization, so we can not ask everyone to install the font on each and every one of their devices. Does anyone have a fix for this? Chloe

Hello, I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and have not received a response to the support ticket I opened, so I’m asking here!I have a secondary email tied to the same account, where I pay for Pro features, but entering that email upon sign in took me to a brand new account (the one I am using to message here). I have almost 6 years of work in my account that seems to still be tied to my university email ([redacted by forum admin/moderator to remove PII]) that is no longer active or accessible - email forwarding ended too. Please help me get my work and access to Pro plan back! Thank you!

I started using Figma Make 1 week ago and subscribed to the Professional plan(full seat).The design copy feature was working fine at first, but when I checked again today, it seems to be disabled and I can no longer use it.

I am paying for professional account, and I can’t get to the account.

I’m reaching out because I’ve lost access to the email address that was used to create and log in to my Figma account, and I’m hoping to recover my account or the content associated with it.Account information Email used for the account: [redacted by forum admin/moderator to remove PII] Login method: Google / university SSO (University of Washington) Status of email: Permanently disabled by the university Because this was a school-managed Google account, I no longer have any way to receive emails or authenticate through Google, which has locked me out of my Figma account.What I need help withI would like to recover access to: My Figma files and projects Any drafts, designs, or prototypes created under this account Any teams or workspaces associated with this email

I am using extended collections and they are appearing, but at first I thought it was alphabetical, so I updated my naming to include the “Drug” but then the order they appear in the dropdown seems completely random. How does this work? And can we make it more structured?

Dear Team,Request RITM8996868 submitted for “Figma Dev Access” was completed yesterday, however I’m still unable to or don’t find toggle option in Figma App. I did try logout/login as well, request your support for resolution at the earliest. GPID: 81194246Name: [redacted PII - DJV 2/5/26] -Khaja Shaik.

Dev mode used to show the full list of variants on a compnonent. Now, if you have a component with more than 3 variants, Dev Mode puts these under a “more” button that you have to click to see them.This new “feature” from 2025 means out production teams and developers have to perform extra clicks multiple times per hour. We did file a support ticket, but were told this wouldn’t be addressed.At the very least, the UI should remember if you had expanded the list previously, and keep that setting. This used to be fully expnaded, which supports how we work. 

Hello Figma Support Team,I was surprised to find that my account (redacted PII - DJV 2/5/26) was suspended without any prior warning. Although I do not use this account heavily on a daily basis, it contains several stored projects and historical data that have suddenly become crucial for my current needs.I respectfully ask that you review the suspension and, if possible, restore access to my account. If the suspension was triggered by a specific issue or misunderstanding due to inactivity, I would be very grateful if you could clarify what went wrong so I can ensure it does not happen again.I have always intended to use Figma strictly in accordance with your Terms of Service. In order to retrieve my work and continue with my projects, I would be extremely appreciative of your assistance in resolving this matter.Thank you so much for your understanding and support. I look forward to your positive response.Regards,Juan Gosso

Hello, I have an enterprise plan and a designer that is at the max of her credits. There is no way for me as an admin to give her more. Since the message states that credit limits are not strictly enforced, is there a way around this? 

I set up an educator account and added my students. We all went through the verification process and everything worked fine. This was about two weeks ago. Then last Wednesday all of a sudden my student kept receiving a banner notification telling them that they needed to be verified even though they all were verified previously and used their school emails.  Is there a way to fix this? 

!--scriptorstartfragment-->When using Preview Mode in Figma, the artboard scales proportionally to the selected phone mockup (in my test cae iPhone X, 375 wide), enabling seamless demoing even on a wider design (in this case, 640): Sizes down to the Preview windowHowever, in Present Mode, the artboard does not scale down and appears wider than the phone mockup, creating inconsistencies in scaling and reducing the effectiveness of presentations (if the original frame size is wider than the 375, you have to scroll horizontally to see the best of the design.) Only the left part of the image is shown.

Hello,I am writing to request your Certificate of Tax Residence for the tax years 2025 and 2026 for tax reporting purposes in Poland.The documents are required for withholding tax compliance and official reporting to the Polish tax authorities.Could you please provide the certificates in PDF format at your earliest convenience?If you need any additional information from my side, please let me know.Thank you very much for your support.Best regards,Piotr

When I edit an image using “Edit with prompt,” the first version looks fine. But when I keep making updates to the image, the quality gets worse and worse. It’s like saving a JPEG repeatedly, where the compression degrades the image each time. After only about three changes, the image has become unusable due to the heavy compression.

I installed the Sound Kit plugin but when it opens the audio options are not selectable and I cannot upload a .mp4 file. I restarted Figma, uninstalled and reinstalled the plugin, and tried both the desktop and web versions with the same results. How do I solve this issue? 

I’m experiencing the lagging, no feedback or response when using Rename layers [AI] feature. It’s taking longer than previous experience to perform the task. I have to wait about 15-20 seconds to see the progress, and can’t do anything in that waiting time. Let’s investigate and improve this experience.

I am trying to configure Figma MCP in MS copilot agent using custom mcp using remore url → https://mcp.figma.com/mcp.  I get below error while creating a connection to mcp. Failed to login. GetDynamicClientRegistrationResultAsync failed. Status Code: Forbidden, Response: Forbidden can someone experience such issue and fixed it? Please note that same mcp with remote url works well in vscode.

Figma Make autofixing but doesnt work - multiple iterations - AI Credit are used nonetheless

I'm experiencing an issue with the brush tool in Figma's drawing environment.I have a simple drawing tablet with a pressure sensor. When I was drawing, I noticed that the stroke was responding to pressure – the harder I pressed with my pen, the thicker the line became, which was great!However, this functionality suddenly stopped working. Now, no matter how much pressure I apply, the stroke remains uniform.Has anyone encountered this problem before, or does anyone know what might have happened or how to fix it?

Hi, I am trying to get a reply form education@figma from November, considering our school bootcamp registration process - but i am not getting any reply whatsoever.Is there another contact address maybe? TIA

Hello, I am a college student having Figma account with my college issued email. After verification through Sheer Id, It still needs me to get verified. Although when I start the process through Sheer Id, It says you have already used this offer, which I haven’t.I am not sure what is happening. Regards,Ezat

We have a mock website built in Figma Make that contains multiple interactive graphs. As of this afternoon, all the graphs stopped displaying properly and only show white/blank space. Figma Make is telling me there is an issue with Recharts but nothing it tries is fixing the issue. Was this caused by the update today? How can we bring back our graphs? 

Hi everyone,Since yesterday, I’ve been facing issues with Figma Make. I created some dashboards using the prompt (and I noticed they were created with Recharts integration) but they are no longer displaying on my screen:Besides that, the "Point and edit" button is not working. When I click it, my page automatically returns to the beginning of my flow.Anyone else having this issues?