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Hey, I just published a Bootstrap Design System into a team library.  When I create a file, and import that library, I get the assets but not the variables.The variables were published, I confirmed that.  When I go to include the library in my file, it shows me all the variables included with that library.  But after including the library, and importing it, only the assets come in.  No variables.  Am I doing something wrong? Thanks guys!-Mike

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

I can’t get in to my account , the account still exists, but password reset emails are not being received.I need assistance recovering access :( Please HELP)  The account is used for my work and under my work email! 

I’m using a personal Figma account (no teams, no collaborators). At least 5 files that were previously in Drafts are now missing.Details:The files were Drafts, not in any project They are not in Trash They are not searchable I did not delete, move, or transfer them This appears to have happened without any user actionI’ve also exhausted all available troubleshooting steps, including searching across my account and working through the AI support chat, which was unfortunately unable to locate or explain the issue. Because these were Draft files, I’m concerned they may have become orphaned, detached from my account ID, or affected by a Draft indexing issue or backend cleanup.Could you please:Check for orphaned or detached Draft files associated with my account Verify whether these files still exist under my user ID Let me know whether recovery or reattachment is

Hey support team, I need your help. The project files that was created for me on August 2024 has suddenly disappear  from my account. I couldn’t say exactly when it disappeared I only notice when I want to resume working on the project. Please how can I recover these files? It is very important to me.Thanks

There seems to be a problem with the rendering of the PlantUML diagrams on the figma board, but in the editor it works properly.I create a new diagram (which renders), go to edit (which shows properly), change the code (which is correctly visualized), but when I go to save, the diagram is not rendered correctly. When I go to edit again, it shows the unsaved code. 

double billedHi, I got double billed for the month of January. Can you please refund one? Thank you 

Hello,I’m reporting a billing issue related to file and team permissions.I shared a Figma project strictly in an educational context. Without my authorization or confirmation, users who accessed the file were upgraded to Professional seats, and my account was charged automatically.I did not approve a plan upgrade, paid seats, or any billing change.This appears to be a permissions and billing control issue, where third-party access triggered a paid upgrade without explicit owner consent.I have already opened a support ticket (#1694611), but I wanted to ask if this behavior is expected or if there is a recommended way to prevent unauthorized billing when sharing files for educational purposes.Thank you. 

There was a moment of utter shock when I saw all the frames disappeared. I opened version history  to access older frames and luckly was able to retrieve them. This has happened multiple times as of now.

Hi, I am writting here because I subcribed to Figma pro a month ago in order to try the figma make AI a little bit and I can’t find this subscription anymore whereas I can see that I have been charged another month. As I can’t find anything, I suppose I am not the only one. That’s why I post here. Regards

Hello,I don’t have the option Open Session i my Figma to invite guest to edit.I’m currently attending a course in UX/UI desgin ang my classmate has the option in their Figma but I don’t have it in mine and we are using it in the same way as far as I’m aware.I have a card sorting extercise I need to invite outsiders to perform whom don’t have or use Figma and even if all the settings is set to “anyone can edit” noone can, I’ve tried all possible solutions.Mind you, I am a beginner in Figma so I have asked CGPT, Figma bot and my classmates for help but to no avail. Our teacher is currently under the weather and can’t assist. Thank you for you help! 

My account was downgraded to the starter plan, however I have still received invoices. Please tell me the date I downgraded my account, and if I am receiving the charges in error - as I cannot access any billing information. 

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Tinh Ngu

I have tried many times to verify my student account but  each time it says “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer”anything else i can provide to verify my status?

Expectations:As a designer in Figma i want my components to always remember my edited properties in all instances in my prototypes.Problem:When I sometimes have a instance component in another component it doesn’t behave as expected. It seems like my edited properties gets forgotten, like some memory loss.Example:I have a “Button” where I can change properties for icon, label, body, description, badge. I change it to only display a ‘truck’ icon and the label ‘Shipping’. When I place it on my canvas it works good as expected, with a background being shown on hover and the icon and label remains the same. When I use the buttons in another component called “Card” it still works good. But when I use that same Card component in a third component called “Button dropdown” the problem is that on mouse leave the ship

Hi there, I am a website tester and many of the tests I work on are Figma prototypes.  These often crash while I am working on them (usually when scrolling/moving the page) when using Chrome/Firefox and then won’t reload. It happens more frequently using Chrome. The screen freezes temporarily and then goes blank with a crash icon in the top left - when I press refresh the prototype does not reload. This has happened when using many different prototypes over a period of months that have all been sent to me from different sources.I thought I had found a solution for this (changing Choose ANGLE graphics backend to D3D11) which seemed to work for a while, but the issue has started again.  This only happens when trying to use the prototype on my laptop screen - if I connect to an external monitor it doesn’t happen.  All of my browsers/drivers are up to date.  I have tried clearing cache. I am using an ASUS Zenbook 14, Windows 11, Intel Arc Graphics.If anybody can help with

I have lost access to my email [redacted by forum moderator to remove PII] and would like it to be updated to a new email  so I can access all of my files. And the AI chat box is no help.. Thanks,  

After having the new fullpage variables view, I can only duplicate individual variables and not groups. This is extremely annoying and sets my workflow back a lot. Is this a known bug and will it be fixed soon?

Hi Figma team,I’m posting here to follow up and hopefully escalate visibility on an existing support ticket I submitted regarding account access.Issue summary:My original Figma account was signed up using a school email address. That email has since been permanently deleted by the school upon my graduation, so I can no longer receive verification or recovery emails. As a result, I’m locked out of my original account and the files associated with it.I’ve already submitted a support request (Case #1694665) asking for:Recovery of my files, and Changing the account email to my personal address so I can regain access.I’ve requested that all follow-up communication be sent to my personal email instead, and I’m fully willing to provide any additional information needed to verify account ownership (ID, proof of email ownership, project details, etc.).I understand this may require manual verific

I have a free account and plugins were working alright for me, until today when I could no longer launch any plugins. The buttons for plugins on the right bar are entirely unresponsive. The ‘new plugin’ button is also unresponsive.

Hi Figma team,I’m posting here to follow up and hopefully escalate visibility on an existing support ticket I submitted regarding account access.Issue summary:My original Figma account was created using a school email address. That school email has since been permanently deleted, so I can no longer receive verification or recovery emails. As a result, I’m locked out of my original account and the files associated with it.I’ve already submitted a support request (Case #1680834) asking for:Recovery of my files, and Changing the account email to my personal address so I can regain access.I’ve requested that all follow-up communication be sent to my personal email instead, and I’m fully willing to provide any additional information needed to verify account ownership (ID, proof of email ownership, project details, etc.).I understand this may require manual verification, and I appreciate the

Hello!I have lost access to my account due to a technical failure of the device where my login credentials were stored. Currently, I also do not have access to the email address linked to the account, and it is impossible for me to recover it.I am ready to provide any necessary proof of account ownership, including:• The linked email address and community nickname;• Screenshots of my work projects;• Links to projects and project names;• Any other data that can help verify my identity.Could you please advise on how I can restore access to my account?

Hello Figma Support Team,I hope you are doing well.I am writing to request assistance with recovering access to my Figma account. Unfortunately, I have lost access to the email address associated with my account:Email: [redacted by moderator to remove personal information]I have important projects on this account that I urgently need to access, including:- EcoQuest- MediocologyThese projects are critical for my work, and I would greatly appreciate your support in helping me regain access or transfer the projects to a new email address if possible.Please let me know if you require any additional information or verification from my side.Thank you very much for your time and assistance.Kind regards,  Rahaf Aref Alshabrawi

Hola buenas tardes, tengo un problema con el acceso a mi cuenta de Figma, la cual había creado con una cuenta de Google de mi empresa la cual he cambiado de dominio y ese correo ya no existe mas.Ya tengo nuevo usuario (este que estoy utilizando ahora) pero necesito acceder a mis archivos de la cuenta vieja. 

Since a few months I have a bug where I cannot correctly paste components, items, anything into some components (in a set). This is quite frustrating and makes my workflow so much harder then necessary. This bug wasn't there before and since I use this almost daily it cost me a lot of extra time.. I think this video and file provided a lot of details: In the attachment the .fig file