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I made a totally logical variable/conditional setup and it doesn’t seem to work on desktop prototype: Test-input-visible” is a boolean variable property, while “text-input” is a string variable propertySo I thought I was wrong about the set up so I asked Chatgpt: Chatgpt’s prompt responseSo, just to confirm if I made a mistake, I make a simpler interaction to test it out: Simple prototype setBut I am still facing the same issue in prototype

I am working on a white label product, where we have a set default mode for our product (purple colours) & we use modes for branding.We have what we consider core tokens and then component tokens.In the Core tokens, all brands are linked with their proper swatches.When I am “remapping” a component token though, all swatches preview values of the purple default colourBut, when you break the swatch, the correct hex value is displayed, per brand. Also, when switching between modes (brands), on the side bar, the swatches change based on the brand

Hi everyone,I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.Since this just happened, I’m wondering: Has anyone here had a similar experience? Were you able to get a refund or credit back? How long did Figma support take to respond? This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.Thanks so much 🙏

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

I can’t find the italic versions of Noto Serif. I might be missing something but I’m not seeing them as available when selecting font weight. I tried on browser and desktop versions of Figma with no luck. The italic versions are available on Google Fonts though.Normally, I would just download and add to my laptop through Google Fonts as a work around, but in this case that seems to make Figma read it as a local font which is unusable on Figma Sites.Does anyone know what’s going on?  

I need your help to resolve an issue with Figma Slides export. I created a presentation and spent considerable time on it. When I exported to PPTX, the file came out with major errors: colors shifted, frame properties changed, and some elements displayed incorrectly. I also tried exporting to PDF, but the same rendering issues appeared.Because of this, I was very disappointed and now I will have to rebuild the entire presentation outside of Figma Slides. Please clarify if there are fixes in progress or recommended workarounds to avoid such export problems.Thank you,Iryna

Hello Figma Support Team,The core feature for measuring distances between objects by holding the Alt  key has suddenly stopped working for me.This happened unexpectedly in the middle of my work. The measurement guides (redlines) no longer appear when I select an object, hold Alt, and hover over another element.I have already performed the following troubleshooting steps without success: Restarted my computer. Reinstalled the Figma desktop app. Tested this in both existing and brand new files (the issue occurs everywhere). Tested in the browser version of Figma, and the issue persists there as well. None of these steps have resolved the problem. Could you please look into this?Thank you.

Hello Figma Support Team,I am a student currently trying to sign up for the Figma Education Plan using my NYU email account personal information redacted. However, the verification has not been successful.I have already reached out to SheerID regarding this issue, but I haven’t received any response from them so far. Since I urgently need access to the Education Plan for my coursework, I wanted to ask if there is any way Figma could directly help me resolve this issue.Could you please look into my case and let me know if there are additional steps I should take, or if you can assist me in verifying my eligibility?This account is absolutely essential for my classwork, so I kindly ask for your urgent assistance in activating my Education Plan as soon as possible.Thank you very much for your help and support.

Hi everyone,I’m trying to activate my Figma Education account, but whenever I attempt, I receive this error:"Looks like you've already been approved for this offer."I’ve followed all the steps multiple times and even tried with different files, but the issue still persists. It seems like my account is stuck in this state, and I can’t actually access the Education benefits.Has anyone faced this before, and could the Figma team help me resolve it?Thanks in advance!

I created this error message field, realized later there was a better way to set it up so changed the layout to this: I have some modals with form fields in them. There was a button to update the form fields within the modal, so I clicked it. However, the modals are still showing the old layout:  I don’t want to go through and manually update every single form field. How can I get all of them updated at once?

Items keep moving outside the parent frame when dragging them, copying and pasting them, or using alt+click to duplicate and drag. My coworkers are all experiencing the same thing and I’ve seen other posts on here but you close them after 3 days and don’t let anyone comment on them. Can you please fix this?  Thanks

Hi Figma Community,I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.”I reached out to SheerID via email, but their response was:“We were unable to process your verification request. Your ticket has now been permanently closed.”Could you please suggest a solution for this issue? I won’t be able to re-verify my student plan otherwise, and this needs to be resolved before 29 September. Since SheerID has not provided any assistance, I would greatly appreciate your urgent support in resolving this matter. Thanks!

I use COPY on one element, but as soon as I click on another, it copies the new element I clicked, losing the old one that was COPYed. This bug is driving me crazy, please help.

최근 업데이트/UI3 변경 이후, 거리 측정 기능( Alt/Option요소 간 간격 측정에 중요한 기능)이 완전히 작동하지 않습니다. 이는 단일 파일에만 국한되지 않고 데스크톱 앱과 브라우저의 모든 파일에 영향을 미칩니다 . 심지어 검사 모드에서도 거리가 표시되지 않습니다.환경 OS: macOS Sequoia 15.6 브라우저: Chrome (최신 버전) Figma 데스크톱 앱:  UI: UI3 활성화 계정: 개인 재현 단계 Figma 파일을 엽니다. 객체를 선택하세요. Alt/Option다른 객체를 누르고 그 위에 마우스를 올려놓으세요. 빨간색 거리선이나 픽셀 값이 나타나지 않습니다. 내가 기대했던 것 일반적으로 누르면 Alt/Option선택한 개체와 마우스를 올려놓은 개체 사이의 간격(빨간색 가이드 + 픽셀 값)이 표시됩니다. 실제로 무슨 일이 일어나는가 거리 표시기가 전혀 나타나지 않습니다. 이 문제는 다음에서 지속됩니다.

These arrows used to be pointing at the logical direction, now the direction is switched up.

Hi, after I had been struggle to verify my academic status, contacted SheerID and waiting for response, I was noticed by my university to change my account Email address to my school gmail account. The problem is that since I had already processed my procedure to reverify my status by Sheer ID, I was blocked by Figma system. Considering the fact that now I have my account set with my School Email, I ask you to reset my verification record so that I can start the procedure again. Please don’t tell me to contact Sheer ID again because I already have. 

What’s going on with Figma? I’m trying to upgrade from the free plan to the Professional plan, but the process gets stuck on the “Choose Seat Types” step. As soon as I click “Next: Payment Information,” the button gets disabled and nothing happens. How is this even acceptable functionality?

I’ve unchecked “Exclude all webpages from search engine results” 

I can’t connect a domain from my provider. Error: Invalid domain.But it’s all right.Domain:  www.давай-дарвай.рф 

I have updated the desktop app this morning and as a result, am now seeing an usual typeface in the layers panel. See attached.Does anyone know what the issue is and how I can fix it?  

Hi!I am developer and happy user of figma and figma API. I am using in particularhttps://api.figma.com/v1/files/JFl6cOTJN9uoy3UXyPGDAo/variables/localAfter fetching tokens i see few stuff which cause problems / questions.1. The endpoint return collections available in figma and their strange duplicated copies which contain empty variables. I checked with designers and we are unsure how to eliminate them. So far i filter them in code.2.  One collection is getting ‘Mode 1’ and i am not sure how to change / eliminate that. This is basically a variable used for versioning.3. The collections and also variables inside are always in random order, is

Hello Figma team,I’m experiencing an access issue. In order to edit a file, the platform requires me to confirm whether I’m a student or an educator. However, the only option it gives me is to pay for a subscription.This project was originally linked to an educational program, but it was never actually developed under that condition. Now, the platform is charging me for subscriptions that don’t make sense, since this status no longer applies.The most critical part is that, because of this limitation, I can’t even edit files shared by others, which is disrupting my work.Please verify my account status and remove this restriction so I can continue using the platform normally, without incorrect charges.Thank you in advance for your support, and I look forward to your response.Best regards,

Hi communityI’m looking for a response regarding re-verifying my Education Plan. I submitted the form (case number: 1529682) and also reached out to the Help Center, but I haven’t received a response yet.Just to give a bit of context: I’m enrolled in a bootcamp, and the official organization has already submitted all members’ emails for re-verification. However, my Figma account still shows that I need to re-verify, and I’m not sure what steps to take next.Has anyone experienced something similar, or could point me in the right direction? Thank you so much!

I don't know what happened. You had one day to renew and another day was added.

I verified my student status a few months ago and I am told to reverify it Why is it so?