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SH.cho
SH.cho
New Member
September 24, 2026
Solved

자동 결제 환불 요청 드립니다.

인보이스 번호 XTWMFANC-0002

 

9/24 자동 결제 되었는데 환불하고 싶어요 (자동결제 취소 포함)

 

구독취소해둔 상태입니다.

그리고 이런일이 또 일어날까봐 기존에 있던 결제정보도 삭제 요청드립니다.

 

토큰은 쓴적도 없고 어떠한 작업도 한적이 없으니 환불 부탁드립니다..ㅠㅠ

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
September 24, 2026

Hi ​@SH.cho , thanks for reaching out in the Figma Forum. I hope it’s okay for me to reply in English here.

I understand that you were automatically charged on September 24 and would like to request a refund, confirm that your subscription has been canceled, and ask about removing your saved payment information.

I was able to locate your support ticket and have escalated it internally. As this involves private billing and account information, our Support team will review your requests and follow up with you directly through the ticket. For reference, your case number is 2150197.

Please also note that payments are generally non-refundable under Figma’s Terms of Service, but the Support team will review the details of your specific case.

Just in case the cancellation wasn’t completed, you can cancel a Professional plan by following these steps:

  1. Locate your Professional team in the Figma file browser.
  2. Click Admin.
  3. Select Settings.
  4. Under Plan, click Cancel plan.
  5. Select a reason and confirm by clicking Cancel plan.

The cancellation takes effect at the end of the current billing period. You can find more details in Upgrade or downgrade your plan. Thank you for your patience while the team looks into this!

Update: Good news, our support team has resolved your request and removed the payment information from your account, as requested!

Please check your support case for the full details and continue the conversation there if you have any additional billing questions. As this has now been resolved, I’ll go ahead and close the topic. Thank you!

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1 reply

Celine_
Figmate
Celine_Solution
Community Support
September 24, 2026

Hi ​@SH.cho , thanks for reaching out in the Figma Forum. I hope it’s okay for me to reply in English here.

I understand that you were automatically charged on September 24 and would like to request a refund, confirm that your subscription has been canceled, and ask about removing your saved payment information.

I was able to locate your support ticket and have escalated it internally. As this involves private billing and account information, our Support team will review your requests and follow up with you directly through the ticket. For reference, your case number is 2150197.

Please also note that payments are generally non-refundable under Figma’s Terms of Service, but the Support team will review the details of your specific case.

Just in case the cancellation wasn’t completed, you can cancel a Professional plan by following these steps:

  1. Locate your Professional team in the Figma file browser.
  2. Click Admin.
  3. Select Settings.
  4. Under Plan, click Cancel plan.
  5. Select a reason and confirm by clicking Cancel plan.

The cancellation takes effect at the end of the current billing period. You can find more details in Upgrade or downgrade your plan. Thank you for your patience while the team looks into this!

Update: Good news, our support team has resolved your request and removed the payment information from your account, as requested!

Please check your support case for the full details and continue the conversation there if you have any additional billing questions. As this has now been resolved, I’ll go ahead and close the topic. Thank you!

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