プランダウングレードのサポート連絡がない

Hey ​@水野 純徳 , Celine from Figma Community Support here, thanks for reaching out to the Figma Forum. I cannot speak Japanese, hope it’s ok I continue in English here!

I'm sorry for the long wait, we've been experiencing a higher volume of tickets than usual. I was able to locate your ticket and have added a follow-up note and escalated it internally to make sure it gets picked up as soon as possible. The team will be in touch with you directly via your ticket. For reference, your case number is #2150415. Thanks for your patience! 🙏

Update: The support agent has replied to you with the next steps, please check your inbox when you can and continue the conversation directly via your support case. I’ll go ahead and close the thread here, thank you!