Urgent: downgrade Organization to Professional before renewal (ticket #2148737)

Question

Hello Figma team,I'm an admin of the organization "Webugol". Our other admin submitted a support request (ticket #2148737) to downgrade our organization from the Organization plan to the Professional plan.This is time-sensitive: our annual renewal invoice was issued on September 23 and is still unpaid. We'd like it to be voided and replaced with a Professional plan subscription.We also paid a smaller invoice for prorated Organization seats and asked for that amount to be applied as credit toward the Professional plan.We haven't received a reply yet. Could a moderator please add a note to our ticket so a billing agent can pick it up as soon as possible?Please don't remove our organization or files until the migration is confirmed.Thank you!

Celine_ · Answer

Hey, Celine from the Figma Community Support team here, thanks for reaching out and for the detailed context! I completely understand the urgency given the pending renewal invoice.

I've escalated your ticket #2148737 internally and added a follow-up note flagging the time-sensitive nature of the request. The support team will be in touch with you directly as soon as possible.

Please continue the conversation directly via your support ticket , they're best equipped to handle the plan migration and invoice adjustments securely. Thanks for your patience! 🙏

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