Skip to main content
Thomaz Nogueira
Thomaz Nogueira
New Member
September 23, 2026
Solved

Solicitação de reembolso

Olá, gostaria de solicitar um reembolso.

Fiz a assianatura do plano mensal tem um pouco mais de 24 horas, mas não quero prosseguir com o plano.

Não aparece a opção de cancelamento em configurações pra mim, preciso de ajuda para cancelar e ter o valor reembolsado.

Poderiam me ajudar, por gentileza? 

Tom Reem
Tom ReemSolution
Figmate
September 23, 2026

Hello ​@Thomaz Nogueira, thanks for raising this.

We don't currently offer support in Portuguese in Figma Forum, so I hope it's okay that I'm replying in English.

The full steps to cancel your plan are here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Given the timing, I want to make sure your request is reviewed as soon as possible. I've opened a case with our Customer Support team: 2149927. They can review the charge and will reply at the email on your Figma account. If the cancel option still doesn't appear, they can help with that too. 🙏🏻

View in thread

1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
September 23, 2026

Hello ​@Thomaz Nogueira, thanks for raising this.

We don't currently offer support in Portuguese in Figma Forum, so I hope it's okay that I'm replying in English.

The full steps to cancel your plan are here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Given the timing, I want to make sure your request is reviewed as soon as possible. I've opened a case with our Customer Support team: 2149927. They can review the charge and will reply at the email on your Figma account. If the cancel option still doesn't appear, they can help with that too. 🙏🏻

Terms & ConditionsAccessibility statement