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devKMSY
devKMSY
New Member
September 24, 2026
Solved

My ticket—my latest request—hasn't been processed for over 14 days! - Request : 2059146

  • September 24, 2026
  • 1 reply
  • 19 views

Our ticket remains open, and our last inquiry was 14 days ago.

Such a long processing time for an Organization account is surprising.

Please process our request without delay.

Best regards,

Kainz Matthias
KMSY Sàrl

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@devKMSY , Celine from the Figma Community Support team here, thanks for following up in the Figma Forum and I'm sorry for the delay. I completely understand this isn't the experience you'd expect, especially on an Organization account.

    I can see your ticket #2059146 and have added a follow-up note and escalated it internally. The team is aware of your outreach and will be in touch with you directly as soon as possible. Thanks for your patience! 🙏 

    Update: The support team has reviewed your case and replied to you, please check and continue the conversation directly there for any further assistance. I’ll go ahead and close the thread here, thank you.

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    September 24, 2026

    Hey ​@devKMSY , Celine from the Figma Community Support team here, thanks for following up in the Figma Forum and I'm sorry for the delay. I completely understand this isn't the experience you'd expect, especially on an Organization account.

    I can see your ticket #2059146 and have added a follow-up note and escalated it internally. The team is aware of your outreach and will be in touch with you directly as soon as possible. Thanks for your patience! 🙏 

    Update: The support team has reviewed your case and replied to you, please check and continue the conversation directly there for any further assistance. I’ll go ahead and close the thread here, thank you.

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