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Diyorbek Rahimboyev
Diyorbek Rahimboyev
New Member
September 23, 2026
Solved

Technical Issue: Figma export is hanging indefinitely ("Exporting...")

Hi 

I am experiencing a critical issue with Figma where exports freeze on "Exporting..." and never complete.

Here is a summary of what is happening and the troubleshooting I have already completed:

  1. Issue: Exporting any frame (JPG, PNG, SVG, PDF) gets stuck on the "Exporting..." notification.

  2. System Details: Windows OS. I have 35 GB of free space on my C: drive, and file memory usage inside Figma is around 0.5% (59 layers).

  3. Attempted Fixes:

    • Cleared Figma app cache and restarted (Clear cache and restart).

    • Tested both Figma Desktop App and Web Browser (including Incognito Mode).

    • Tried bulk export (Ctrl + Shift + E) and exporting individual frames/layers.

    • Attempted Flatten (Ctrl + E), grouping, and copying to a brand new Draft file.

    • Tried disabling/enabling Hardware Acceleration and running Figma as Administrator.

Since none of these standard methods resolved the problem, it seems to be an issue related to my account or a specific backend bug. Could you please review my logs or account settings to help resolve this?

Thank you for your assistance,
Diyorbek

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    September 23, 2026

    Hey Diyorbek, Celine from the Figma Community Support team here! Thanks for the detailed report and for all the troubleshooting steps you've already tried! 

    Since none of the standard fixes have worked, I've gone ahead and created a support ticket on your behalf so our team can investigate further. Please check your inbox when you get a chance and reply directly there with any additional details requested. For reference, your case number is #2148918 sent to your email address: dxxx3@gxxxl.xxm, thank you! 🙏

    Update: I see in the backend that our technical quality team is waiting for your reply to investigate it further. The team tried to reduce its resolution and they were able to export the frames in a file. For the full details, please continue the conversation directly via your support case. I’ll go ahead and close the topic here, thank you.

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    September 23, 2026

    Hey Diyorbek, Celine from the Figma Community Support team here! Thanks for the detailed report and for all the troubleshooting steps you've already tried! 

    Since none of the standard fixes have worked, I've gone ahead and created a support ticket on your behalf so our team can investigate further. Please check your inbox when you get a chance and reply directly there with any additional details requested. For reference, your case number is #2148918 sent to your email address: dxxx3@gxxxl.xxm, thank you! 🙏

    Update: I see in the backend that our technical quality team is waiting for your reply to investigate it further. The team tried to reduce its resolution and they were able to export the frames in a file. For the full details, please continue the conversation directly via your support case. I’ll go ahead and close the topic here, thank you.

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