Hi, I’ve lost access to my old email address, which is linked to my Figma account. I used Google SSO to log in, and I currently have a PRO plan.
Unfortunately, I can no longer access my Figma account at all. I submitted a support ticket (#2144512) four days ago, but I haven’t received any response yet.
Does anyone know what I should do or how I can get help with this?
Hi Anaky, thanks for reaching out, and I’m sorry you’ve been unable to access your account.
Because you signed up using Google SSO, your email address and password are managed by Google and can’t be changed directly in Figma. You may be able to recover access using Google’s guidance:
If this is a company email and the domain has changed, please ask your IT team whether they can temporarily restore access to or forward messages from your old address. You can then visit Figma’s login page, select Forgot password, and have the reset email forwarded to you. After resetting it, log in using your old email address and new password, then update the email in your Figma account settings.
If you can’t recover or receive messages sent to the old address, our Support team will need to help verify your account. I can see your support ticket #2144512 in the backend and have escalated it internally. (Please monitor the contact email used to submit your support ticket, including its spam folder. There’s no need to create another ticket.) You can find further guidance here: Manage email address or password.
Thank you for your patience while the team follows up!
Update: Good news, the support agent has replied to you and is waiting for your response for the next steps! Please check your inbox and continue the conversation directly via your support case when possible. I am closing the thread here, thank you!
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