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s0231ix
s0231ix
New Member
October 12, 2026
Solved

Refund Request for an Unintended Payment

 

Invoice number: PLJOFXEG-0002

An unintended payment was made today. I reviewed your refund policy and confirmed that I am eligible for a refund if I submit a request within 24 hours of the payment.

I would kindly like to request a refund for this charge.

Thank you for your time and assistance. I would greatly appreciate your help.

 

Invoice

 

Celyn_L
Celyn_LSolution
Figmate
October 12, 2026

Hi ​@s0231ix, Celyn from the Figma Community Support team here.

Thanks for reaching out and sharing your invoice. I understand that you’d like to request a refund for an unintended payment.

While we’re unable to handle billing-related issues here in the forum, I’ve gone ahead and created a support ticket for you so the team can take a closer look at the charge and review your refund request. Your ticket number is #2188329.

In the meantime, our Manage billing on the Professional plan guide explains seat charges and how to manage your subscription.

Someone will be reaching out to you via your ticket soon, so please keep an eye on your inbox. Thanks for your patience!

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 12, 2026

Hi ​@s0231ix, Celyn from the Figma Community Support team here.

Thanks for reaching out and sharing your invoice. I understand that you’d like to request a refund for an unintended payment.

While we’re unable to handle billing-related issues here in the forum, I’ve gone ahead and created a support ticket for you so the team can take a closer look at the charge and review your refund request. Your ticket number is #2188329.

In the meantime, our Manage billing on the Professional plan guide explains seat charges and how to manage your subscription.

Someone will be reaching out to you via your ticket soon, so please keep an eye on your inbox. Thanks for your patience!

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