Skip to main content
THANISH ROSHAN
New Member
October 12, 2026
Solved

Wrongly purchased professional seat for 1 year i need 1 month

Hi figma Support

I am Thanish Roshan D (redacted by the moderator due to PII) is my email ID i have wrongly purchased professional pack for 1 year but i need 1 month pack i need to get downgrade for 1 month and extra amount i need refund please kindly help me to get downgrade and refund  

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
October 12, 2026

Hey ​@THANISH ROSHAN , Celine from the Community Support team at Figma here. I can see that you’ve already contacted our support team, thanks for doing that!

The support agent has resolved your request and canceled your Professional plan. Your team is now back on the free Starter plan. Please check your support email for the full details.

If you’d like to continue using the Starter team, we recommend:

  • Keeping your files within the Starter plan limits, using one project and removing extra projects.

  • Moving any files beyond those limits to another team or your Starter team’s drafts.

You can also review our Figma plans and features guide.

For any further help, please reply directly to your existing support case. Since this involves private billing details, I’m closing this Forum thread. Thank you!

1 reply

Celine_
Figmate
Celine_Solution
Community Support
October 12, 2026

Hey ​@THANISH ROSHAN , Celine from the Community Support team at Figma here. I can see that you’ve already contacted our support team, thanks for doing that!

The support agent has resolved your request and canceled your Professional plan. Your team is now back on the free Starter plan. Please check your support email for the full details.

If you’d like to continue using the Starter team, we recommend:

  • Keeping your files within the Starter plan limits, using one project and removing extra projects.

  • Moving any files beyond those limits to another team or your Starter team’s drafts.

You can also review our Figma plans and features guide.

For any further help, please reply directly to your existing support case. Since this involves private billing details, I’m closing this Forum thread. Thank you!