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Francesca albergo
Francesca albergo
New Member
October 12, 2026
Solved

I canceled my Pro plan, but I was still charged on my card.

  • October 12, 2026
  • 1 reply
  • 13 views

The paymente did not get through as my previous card is not active anymore, but I need you to stop sending warning email as I have downgraded my plans to free and I should not be charged anyway 

Best answer by Tom Reem

Hey ​@Francesca albergo, welcome to Figma Forum.

Thanks for flagging this. I can’t access billing settings from this public thread, but Customer Support can look into the charge and the reminder emails. I’ve opened case: 2190366, and emailed you with what they’ll need.

In case this may explain what you’re seeing, a canceled Professional plan stays active through the end of the billing period, and seats added during that period are prorated onto the final invoice. More details here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Appreciate your patience as we follow up on this. 🙏🏻

 

1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
October 12, 2026

Hey ​@Francesca albergo, welcome to Figma Forum.

Thanks for flagging this. I can’t access billing settings from this public thread, but Customer Support can look into the charge and the reminder emails. I’ve opened case: 2190366, and emailed you with what they’ll need.

In case this may explain what you’re seeing, a canceled Professional plan stays active through the end of the billing period, and seats added during that period are prorated onto the final invoice. More details here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Appreciate your patience as we follow up on this. 🙏🏻

 

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