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Philipp_Hohnerlein
Philipp_Hohnerlein
New Member
October 9, 2026
Solved

Student Plan Verification & Refund Request

  • October 9, 2026
  • 6 replies
  • 58 views

Hello Figma Support,

I’m a design student from the Netherlands and like many of my peers, I’ve been using Figma’s Professional plan through the free educational program.

Unfortunately, I believe I didn’t complete the student verification process correctly, as I assumed my university email address would be sufficient. As a result, I was unexpectedly charged €185.

Initially, the payment couldn’t be processed due to insufficient funds on my card, which caused my Figma files, including my Master’s thesis work, to become inaccessible. However, once funds were available again, the €185 was automatically charged to my card.

My student status has been verified now, and I completely understand that the mistake was on my end. Still, I wanted to kindly ask if there might be any possibility of receiving a refund. I would be incredibly grateful if you could make an exception in this case.

I’d really appreciate your understanding and any help you can offer!

Thank you in advance.

Best,

Philipp Hohnerlein

    Best answer by Celine_

    For visibility here, the issue has been solved by updating your email address. I am closing the thread here as the support agent replied to you. For further assistance, feel free to reply directly to your support case as they are best equipped to handle billing personal issue, thanks!

    6 replies

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    October 9, 2026

    Hey ​@Philipp_Hohnerlein, thanks for reaching out! 

    We can’t look into billing details on the public forum, for privacy and security reasons. Please contact our Customer Support team through the Support hub, so our team can look at your account and the charge directly. 

    In the meantime, it’s worth checking the plan and seats on your team in your billing settings so you know exactly what’s set up. The Figma for Education article also explains how education status ties to the email you verify with and how Education teams work.

    Hope this helps! 

    Philipp_Hohnerlein
    Philipp_HohnerleinAuthor
    New Member
    October 12, 2026

    Hey Gayani, thanks for your message and your recommendations.
    However, I have reached out already many times about this to the Curstomer Supports team and haven’t  received a reply in weeks now.
    Is there anything I can do to get their attention?
    Best,
    Philipp Hohnerlein

    Celine_
    Figmate
    Celine_
    Community Support
    October 12, 2026

    Hey ​@Philipp_Hohnerlein , stepping in for ​@Gayani_S ! I’ve checked internally and I couldn’t find your support ticket. Could you please confirm via DM which email address you have reached out to the support team? (please not share any personal details publicly in the Forum here). I can add a follow up note to increase visibility, thank you!

    Philipp_Hohnerlein
    Philipp_HohnerleinAuthor
    New Member
    October 12, 2026

    Hey Celine. That’s so strange haha. Anyways I will send you my email address via DM. Let me know if you can find the support tickets there. If not I will write another one. Thanks!

      Celine_
      Figmate
      Celine_Solution
      Community Support
      October 12, 2026

      For visibility here, the issue has been solved by updating your email address. I am closing the thread here as the support agent replied to you. For further assistance, feel free to reply directly to your support case as they are best equipped to handle billing personal issue, thanks!

      Philipp_Hohnerlein
      Philipp_HohnerleinAuthor
      New Member
      October 12, 2026

      Thanks for the support, everything has been resolved:)

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