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Fidi
Fidi
New Member
October 12, 2026
Solved

Request for Early Renewal of Our Annual Figma Subscription

Dear Figma Support Team,  We currently have an active annual Figma Professional subscription, which is set to expire in approximately one month.  We would like to renew our subscription in advance for another full year, keeping exactly the same plan, number of seats, and current settings, without any changes.  However, the renewal option is currently unavailable in our account, and the subscription button is disabled.  Our current subscription was purchased through a third-party reseller.  Could you please let us know if it is possible to arrange an early renewal or reserve the same subscription for the upcoming year?  We would like to ensure uninterrupted access to our existing workspace and seats.  Thank you for your assistance.  Best regards,

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    Celine_
    Celine_Solution
    Community Support
    October 12, 2026

    Hey there, Celine from the Community Support team at Figma here. Thanks for sharing the details!

    The renewal button may be disabled because your annual subscription is still active and scheduled to renew on its renewal date. Please note there’s no need to purchase a separate subscription or create a new team. Annual renewals are billed on your subscription’s renewal date. For more information, you can find general billing details in our Manage billing on the Professional plan guide.

    Still, as your subscription was purchased through a reseller, I would like our Support team to review your account, confirm the renewal timing, and verify why the controls are disabled here. I’ve created support case #2189132 on your behalf, sent to fxxi.uxxx@gxxxl.xxm.

    Please reply directly to the support email with your team URL, expected renewal date, reseller’s name, and a screenshot of the disabled button. Thank you for your patience!

     

    Update: A support agent has now replied with a detailed breakdown of your charges and plan. Please continue through your existing case so the support team can review your account-specific billing details privately. I’m closing this Forum thread, thank you!

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    October 12, 2026

    Hey there, Celine from the Community Support team at Figma here. Thanks for sharing the details!

    The renewal button may be disabled because your annual subscription is still active and scheduled to renew on its renewal date. Please note there’s no need to purchase a separate subscription or create a new team. Annual renewals are billed on your subscription’s renewal date. For more information, you can find general billing details in our Manage billing on the Professional plan guide.

    Still, as your subscription was purchased through a reseller, I would like our Support team to review your account, confirm the renewal timing, and verify why the controls are disabled here. I’ve created support case #2189132 on your behalf, sent to fxxi.uxxx@gxxxl.xxm.

    Please reply directly to the support email with your team URL, expected renewal date, reseller’s name, and a screenshot of the disabled button. Thank you for your patience!

     

    Update: A support agent has now replied with a detailed breakdown of your charges and plan. Please continue through your existing case so the support team can review your account-specific billing details privately. I’m closing this Forum thread, thank you!

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