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JamesYu
JamesYu
New Member
October 12, 2026
Solved

I have an inquiry regarding payment.

I generally use the monthly payment method, and I understood that the service was set to monthly payments.However, I received a high bill on today's statement, and upon checking, I found that it was set to annual payments. Is it possible to cancel this and change it back to monthly payments?
Tom Reem
Tom ReemSolution
Figmate
October 12, 2026

Hi ​@JamesYu. welcome to Figma Forum.

The timing on your statement lines up with how the switch works. Figma bills a new annual subscription on the team’s next monthly billing date. More on details on this here: Manage billing on the Professional plan.

I want to make sure any change to your billing is handled carefully, so I’ve opened case: 2189735, and emailed you with what Customer Support will need. They can review the switch and look at moving you back to monthly.

Please check the email inbox tied to your account for next steps.

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
October 12, 2026

Hi ​@JamesYu. welcome to Figma Forum.

The timing on your statement lines up with how the switch works. Figma bills a new annual subscription on the team’s next monthly billing date. More on details on this here: Manage billing on the Professional plan.

I want to make sure any change to your billing is handled carefully, so I’ve opened case: 2189735, and emailed you with what Customer Support will need. They can review the switch and look at moving you back to monthly.

Please check the email inbox tied to your account for next steps.

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