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Inas Sheikh
Inas Sheikh
New Member
October 10, 2026
Solved

Refund Request for Accidental -Seat Count

  • October 10, 2026
  • 1 reply
  • 11 views

 

Hello Figma Support Team,

First of all, I didn't know that how I added an extra seat while giving permission to other account to view which lead to a charge per seat.
This unintentionally gave a team members 'full seat' permission, and I now know that this leads to an additional fee. So I changed the seats but I already paid the bill and I want to get a refund on that extra seat which was accidently added.

I also raised a ticket but got no reply on email.

Here is my ticket no: #2184420.

 

Please let me know if you need any further information. I look forward to your quick response.

Thank you.
 

Best answer by adamsmasher

Thanks for your post, ​@Inas Sheikh, and totally understandable that you didn’t intend to incur additional cost. 

 

Did you un-assign or downgrade the seat? I’m guessing you have when you say that you changed the seat, but just wanted to confirm so future invoices are what you expect. 

 

Regarding the charge itself, I found your ticket and flagged that to the team for you - you should hear back soon. Thanks for your patience, and let me know if there’s anything else I can help with.

1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 10, 2026

Thanks for your post, ​@Inas Sheikh, and totally understandable that you didn’t intend to incur additional cost. 

 

Did you un-assign or downgrade the seat? I’m guessing you have when you say that you changed the seat, but just wanted to confirm so future invoices are what you expect. 

 

Regarding the charge itself, I found your ticket and flagged that to the team for you - you should hear back soon. Thanks for your patience, and let me know if there’s anything else I can help with.

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