Billing issues for a deleted email account

Question

Hello Figma Support Community,

I’m seeking urgent assistance with a billing issue that has remained unresolved for several months.

I previously worked for an organization that recently deleted my work email address. Unfortunately, that email was associated with the account I used to purchase a subscription for accessing the MCP server. Since the email was deleted, I’ve lost access to the account and the service I’m paying for, yet I continue to be charged $25 per month for a subscription I cannot access or use.

I’ve effectively been paying for a service that is inaccessible to me for several months, and this needs to be resolved as soon as possible.

This is an ongoing financial issue, and I cannot continue paying for a service I have no way of accessing. Could someone from the Figma support team please escalate this matter and advise me on the next steps?

Thank you for your prompt attention. I’m looking for a concrete resolution rather than continued billing without access to the service.

Tom Reem · Accepted Answer

Hey ​@Akshay Pagar,thanks for getting in touch here, and sorry for the trouble with losing access to your account while the charges continue.I can’t dive into billing or account settings from Figma Forum, but I checked in with Customer Support. They’ve received your request and are reviewing it under case: 2189718. I’ve also passed along the details you shared here so they have the full context.Since the email on your Figma account is no longer active, look for the team’s follow-up in the inbox you used to contact them. If your login changes in the future, keep this resource handy as well:Manage email address or password→Email address and password.Appreciate your patience as we follow up on this. 🙏🏻

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