Transfer admin ownership on locked Figma Professional account

Question

We are currently using a paid Professional Figma account that was originally created using one of our employee’s Outlook email credentials around 7 years ago. That employee left the company about 2 years ago, and their Outlook account and credentials are now locked/deactivated. However, the Figma account is still actively being used by our company. Currently, we have two other members under this account, but we are unable to fully manage the account because the original account owner/admin is no longer accessible. We need to: Add another company email/member as an admin or account owner. Manage the billing and payment settings. Increase/manage our AI credits and other account-level settings. Could you please guide us on how we can transfer the admin/owner access from the old employee account to our current company email? We want to continue using the same existing Figma account and do not want to create a new account. Please let us know what verification or documents you need from us to confirm that we are the legitimate company owner of this account. Thank you.

Celyn_L · Accepted Answer

Hi ​@ConcertIDC, Celyn from the Figma Community Support team here.Thanks for reaching out and for sharing the details. I understand that you’re unable to fully manage your company’s Professional plan because the original admin’s email account is no longer accessible.While we’re unable to assist with account-specific issues here in the forum, I’ve located your existing ticket #2187964 and added an internal note to help increase its visibility with the team. They’ll review your situation and guide you through the next steps, including any verification information needed.Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.

ConcertIDC · Answer

Hi ​@Celyn_LThank you for your response and for helping us with our existing support ticket.I would like to explain our current situation once again to make sure our issue is clearly understood.Our company has an existing Figma account named ConcertCare, which was originally created using a former employee's email address. Unfortunately, that employee is no longer with our company, and their email account has been deactivated. As a result, we are unable to access the original admin account or manage important account-level settings, including billing, payments, member management, and AI credits.Due to this issue, we recently purchased a new Figma Professional account under our company name, ConcertIDC, last week.However, our main goal is still to regain administrative control of our original ConcertCare account rather than continue with a separate account.We would like to request your assistance with the following:Transfer the admin/owner access of our existing ConcertCare account to a currently active company email address.Add our current company members to the existing account.Provide us with full administrative access to manage billing, payments, AI credits, and other account settings.We would strongly prefer to continue using our existing ConcertCare account, as it contains our company's existing work and projects. We do not want to lose access to that account or migrate everything to a new account.Could you please guide us through the process and let us know what verification documents or information are required to confirm our company's ownership?We would really appreciate your help in finding the right solution to restore full administrative control of our existing account.Thank you for your time and support.

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