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Zhihao Cui
Zhihao Cui
New Member
October 15, 2026
Solved

Figma Support Never Get Reply

I’ve raised some billing question through official support channel, got auto-reply from <support@figma.com>. So i replied with confirmation of organization and admin status. However, there is no further acknowledgement (e.g., auto ticket system reply) or official support reply. 

I later tried again, and always trigger the same first auto-reply. I’m now having doubt whether my request has actually routed to the correct place in your system. 

Can anyone from Figma confirm that at least my ticket has been received?

adamsmasher
adamsmasherSolution
Figmate
October 15, 2026

Thanks for your post, ​@Zhihao Cuihanks. I can confirm that we have received your tickets successfully - hopefully that should alleviate any concern that there was an issue submitting your tickets. They were also routed correctly to the right team.

 

I went ahead and flagged your request to the team, and you should hear back soon. Let me know if there’s anything else I can assist with - happy to help!

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1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 15, 2026

Thanks for your post, ​@Zhihao Cuihanks. I can confirm that we have received your tickets successfully - hopefully that should alleviate any concern that there was an issue submitting your tickets. They were also routed correctly to the right team.

 

I went ahead and flagged your request to the team, and you should hear back soon. Let me know if there’s anything else I can assist with - happy to help!

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