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jaddo
New Member
October 16, 2026
Solved

환불 요청합니다. 취소가 되지않아서 이달도 결제되었습니다. 확인부탁드립니다

환불 요청합니다.  확인부탁드립니다

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    October 16, 2026

    Hey there, Celine from the Community Support team at Figma here. Thanks for reaching out in the Figma Forum! I don’t speak Korean, hope it’s ok I continue in English here.

    I understand that your cancellation didn’t go through and you were charged again this month. Please note that this usually happens after cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. You can find a bit more detail here if helpful: There are additional charges in my Figma bill


    I’ve also gone ahead and create a support ticket on your behalf so our team can check your subscription status, investigate the charge, and review your request. For reference, your case number is 2200843, sent to your email address: jxxx0@gxxxl.xxm. 

    Please reply directly to the support email with the affected team’s name, your invoice number or receipt, and approximately when you attempted to cancel. If you received a cancellation confirmation or encountered an error, please include that too. 

    Please note we cannot handle billing issue in the Figma Forum due to security reasons.There’s no need to submit another request or share private billing details here. Thank you for your patience!

    Update
    : Good news, the support agent has replied to you! They confirmed that the recent charge you're seeing is not a new subscription renewal. Instead, it's a catch-up invoice for the additional AI credits. Please check your case for the full detailed breakdown. I am closing the thread here, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    October 16, 2026

    Hey there, Celine from the Community Support team at Figma here. Thanks for reaching out in the Figma Forum! I don’t speak Korean, hope it’s ok I continue in English here.

    I understand that your cancellation didn’t go through and you were charged again this month. Please note that this usually happens after cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. You can find a bit more detail here if helpful: There are additional charges in my Figma bill


    I’ve also gone ahead and create a support ticket on your behalf so our team can check your subscription status, investigate the charge, and review your request. For reference, your case number is 2200843, sent to your email address: jxxx0@gxxxl.xxm. 

    Please reply directly to the support email with the affected team’s name, your invoice number or receipt, and approximately when you attempted to cancel. If you received a cancellation confirmation or encountered an error, please include that too. 

    Please note we cannot handle billing issue in the Figma Forum due to security reasons.There’s no need to submit another request or share private billing details here. Thank you for your patience!

    Update
    : Good news, the support agent has replied to you! They confirmed that the recent charge you're seeing is not a new subscription renewal. Instead, it's a catch-up invoice for the additional AI credits. Please check your case for the full detailed breakdown. I am closing the thread here, thank you!