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Kylie Bonassi
Kylie Bonassi
New Member
October 15, 2026
Solved

My account has been upgraded but it's still showing as free

My team member upgraded my account to paid but it is still showing as free

    Celine_
    Celine_Solution
    Community Support
    October 16, 2026

    Hey ​@Kylie Bonassi , Celine from the Community Support team at Figma here. Thanks for flagging this!

    I checked internally and can see that your account is linked to a Professional team. Could you double check that you’re signed in with the correct Figma email address and that you’ve selected the Professional team in Figma?

     

    If it still shows as free, please reach out to our support team directly. Go to the Support Hub / Click Start a chat / Type “Account issue, Contact an agent”  / select Enter and follow the prompts.

    Please make sure to use the email address associated with the affected Figma account so the team can take a closer look. Include the team’s name and a screenshot showing where you see the free plan label.
    Please share your email address and account details only through the private support request. Thank you!

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    October 16, 2026

    Hey ​@Kylie Bonassi , Celine from the Community Support team at Figma here. Thanks for flagging this!

    I checked internally and can see that your account is linked to a Professional team. Could you double check that you’re signed in with the correct Figma email address and that you’ve selected the Professional team in Figma?

     

    If it still shows as free, please reach out to our support team directly. Go to the Support Hub / Click Start a chat / Type “Account issue, Contact an agent”  / select Enter and follow the prompts.

    Please make sure to use the email address associated with the affected Figma account so the team can take a closer look. Include the team’s name and a screenshot showing where you see the free plan label.
    Please share your email address and account details only through the private support request. Thank you!

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