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Otpi
Otpi
New Member
October 18, 2026
Solved

Cancel for a refund

Please cancel. The cancellation process is not so easily accessible. I think, I got charged today. The invoice is not yet created. Really appreciate if you can do a refund.

 

Thank you

    Donkt
    DonktSolution
    Figmate
    October 18, 2026

     Hi ​@Otpi, thanks for posting!

     

    We’re not able to help with refunds on the forum. To get help with this, you can contact our support team here. 

     

    For now, follow these steps to help prevent any further charges while your request is being reviewed:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
    2. Click Admin.
    3. Select the Settings tab.
    4. In the Plan section, click Cancel plan.
    5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

     

    You can find more on how to manage your subscription here.

     

    Please let us know if you need help with anything else!

    View in thread

    1 reply

    Donkt
    Figmate
    DonktSolution
    Figmate
    October 18, 2026

     Hi ​@Otpi, thanks for posting!

     

    We’re not able to help with refunds on the forum. To get help with this, you can contact our support team here. 

     

    For now, follow these steps to help prevent any further charges while your request is being reviewed:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
    2. Click Admin.
    3. Select the Settings tab.
    4. In the Plan section, click Cancel plan.
    5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

     

    You can find more on how to manage your subscription here.

     

    Please let us know if you need help with anything else!

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