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aleksdigitmedia
aleksdigitmedia
New Member
October 15, 2026
Solved

Urgent: Suspended account – Unable to contact support from my original account – Request #2182544

Hello Figma Support Team,

My original Figma account, associated with (redacted by the moderator due to PII), has been suspended, so I cannot log in or contact support from that account.

I am therefore contacting you from another Figma account simply because I have no other way to reach you.

I have already submitted support request #2182544, but I have not received a substantive response or any explanation for the suspension.

I have used Figma for approximately 3–4 years for my web design business, Digit, and paid for a subscription for over two years before switching to the free plan. My original account contains years of professional website designs and client projects.

I can provide invoices, previous correspondence and other evidence to verify my ownership of the suspended account.

Please link this message to request #2182544 and escalate the case to the team responsible for account suspensions.

I urgently need an explanation of the suspension and assistance restoring access to my files.

Thank you for your help.

ksn
ksnSolution
Community Support
October 16, 2026

Hi ​@aleksdigitmedia - I’m stepping in for ​@Gayani_S to assist.

After catching up on your situation, I have been advised internally that your inquiry (from ticket #2182544) was assigned to one of our support teams to assist you further. You should have received an email response by the time I’ve posted this response.

As forum moderators, we are not able to review or make any determinations involving account-related issues.

I understand that this may be causing some distress, and I apologize for delaying your work. Please respond and continue conversations via the email thread you have with support moving forward.

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3 replies

Gayani_S
Figmate
Gayani_S
Community Support
October 16, 2026

Hey ​@aleksdigitmedia, I’m sorry for the delay in getting back to you.

I’ve flagged your case internally, including request #2182544, and someone from our team should be in touch with you soon. In the meantime, please don’t share any other personal details here on the Forum. 

I’ll keep this thread open, so please reply here if anything changes on your end.

Thank you for your patience in the meantime! 

    aleksdigitmedia
    aleksdigitmediaAuthor
    New Member
    October 16, 2026

    Hello Gayani,

    Thank you very much for replying. I’ve been trying to get in touch for over a week now, without any luck. I absolutely must be able to access that profile; I don’t want to lose years of work and effort, please.

    Thank you very much.

    Alex

    ksn
    Figmate
    ksnSolution
    Community Support
    October 16, 2026

    Hi ​@aleksdigitmedia - I’m stepping in for ​@Gayani_S to assist.

    After catching up on your situation, I have been advised internally that your inquiry (from ticket #2182544) was assigned to one of our support teams to assist you further. You should have received an email response by the time I’ve posted this response.

    As forum moderators, we are not able to review or make any determinations involving account-related issues.

    I understand that this may be causing some distress, and I apologize for delaying your work. Please respond and continue conversations via the email thread you have with support moving forward.

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