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Gustavo Modena
Gustavo Modena
New Member
October 17, 2026
Solved

Refund Request

Hello,

I would like to request a full refund for the charge related to a Figma subscription, which was initiated unexpectedly.

As soon as I discovered that the subscription had been activated, I cancelled it directly through the platform—less than 48 hours after the purchase. My account is now back on the free plan, and I have no intention of using the features included in the paid plan.

Given that the cancellation was made within 48 hours of the purchase—and well within the 7-day legal cooling-off period applicable to purchases made outside of a physical retail location—I am requesting a full refund of the amount paid.

Could you please confirm that the refund is being processed and, if any further steps are required to finalize it, let me know what those might be?

Thank you for your time and assistance; I look forward to receiving confirmation of the refund.

Donkt
DonktSolution
Figmate
October 17, 2026

Hi ​@Gustavo Modena, thanks for posting!

 

I’ve had a  quick look in and I can see that we have received your refund request (ticket #2202411). It’s in the queue, and our team will get to it as soon as they can. I’ve also let them know that you’ve reached out to us here. There’s nothing else you need to do right now, just keep an eye out for the reply from the support team.

 

If you need anything else just let us know!

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1 reply

Donkt
Figmate
DonktSolution
Figmate
October 17, 2026

Hi ​@Gustavo Modena, thanks for posting!

 

I’ve had a  quick look in and I can see that we have received your refund request (ticket #2202411). It’s in the queue, and our team will get to it as soon as they can. I’ve also let them know that you’ve reached out to us here. There’s nothing else you need to do right now, just keep an eye out for the reply from the support team.

 

If you need anything else just let us know!

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