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Rostyslav Triska
Rostyslav Triska
New Member
October 18, 2026
Solved

Issue with cancelling the paid plan

Hi Figma team,

On October 18 my team was charged $20 for a Professional plan by mistake. I cancelled the plan and haven’t used any paid features. I’ve already submitted a support request, ticket #2204748. Could someone please take a look and help with a refund?

Thank you!

Tom Reem
Tom ReemSolution
Figmate
October 18, 2026

👋🏻 Hey ​@Rostyslav Triska, welcome to Figma Forum!

I can’t access or adjust billing settings from here, but I found your case: 2204748 (thanks for including it). Our Customer Support team is looking into it, and I’ve shared your post with them so they have the full picture.

They’ll follow up at the email address associated with your account. In the meantime, keep this resource handy should your subscription needs change down the road: Upgrade or downgrade your plan.

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
October 18, 2026

👋🏻 Hey ​@Rostyslav Triska, welcome to Figma Forum!

I can’t access or adjust billing settings from here, but I found your case: 2204748 (thanks for including it). Our Customer Support team is looking into it, and I’ve shared your post with them so they have the full picture.

They’ll follow up at the email address associated with your account. In the meantime, keep this resource handy should your subscription needs change down the road: Upgrade or downgrade your plan.

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