Urgent: Lost owner email after PC cleanup, cannot sign in to Figma account

Hi ​@Ivan Rei Galagate - thank you for posting, and I understand that the urgency in this.

Can you please provide the names and the direct links to some of the the aforementioned file[s] you need access to? I have limited access to file information, but this will be helpful for me to pass on.

Additionally, please do not post personal contact information, including emails, to protect your privacy. I have redacted them from your posts.

Looking forward to hearing from you. Thanks!

Hi ​@Ivan Rei Galagate  — I truly understand how important this access is to you and your team.

I can also confirm that I’m able to see the URLs you shared. I’ve added the additional information I found to your (or rather one of your team members) original ticket (#201387) and asked our support team to review it.

I want to be clear about what this means:

• I cannot guarantee how long the review will take, what options support may be able to offer, or whether they will ultimately be able to help you regain access, or change ownership of the file.

• Forum moderators, including myself, cannot review or make changes to accounts, teams, or file permissions. Those requests need to be assessed by support.

Given how much is riding on this, I strongly recommend preparing alternative solutions or a backup plan in the meantime. I will continue to update you here as I learn more.

As a reminder, to protect your privacy, please do not post email addresses directly in forum topics. I have redacted the original posts that contained them.