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laura.walker
laura.walker
New Member
October 19, 2026
Solved

URGENT: Seat reduction requested 12 days before renewal, still unresolved 2 days before 21 Oct

Hi, I submitted a seat reduction request on 9 October (ticket #2182155), 12 days before our annual renewal on 21 October. I've since asked for it to be escalated to a manager but haven't had a response, and the renewal is now two days away. Could a Figma staff member please flag this internally? Thanks.

Celine_
Celine_Solution
Community Support
October 19, 2026

Hey ​@laura.walker  , Celine from the Community Support team at Figma here. Thanks for following up, and apologies for the wait.

I’ve escalated case #2182155 internally and highlighted your upcoming renewal on 21 October. Our Sales team confirmed that they’ll reply to your latest email today regarding your seat reduction request.

Please continue the conversation through your existing email thread. Thank you for your patience!

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1 reply

Celine_
Figmate
Celine_Solution
Community Support
October 19, 2026

Hey ​@laura.walker  , Celine from the Community Support team at Figma here. Thanks for following up, and apologies for the wait.

I’ve escalated case #2182155 internally and highlighted your upcoming renewal on 21 October. Our Sales team confirmed that they’ll reply to your latest email today regarding your seat reduction request.

Please continue the conversation through your existing email thread. Thank you for your patience!

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