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I have deactivated my domain with address assigned to my Figma account account and I haven't changed it to a new one. Now I need to assign a new email so I can access my Figma account. How can I do that? I am not longer able to access my old domain. I paid for upgraded version of Figma and I have bank account receipts to prove I am the owner.Can you help me please?

I canceled my Figma subscription a week ago, and my account is currently showing as on the free Starter plan. Despite this, I was charged for the Professional team subscription for the period from September 3 to October 3, 2025.This situation raises serious concerns about potential system failures or even misleading practices. I expected my cancellation to be processed correctly, yet I find myself facing an unexpected charge. Has anyone else encountered this issue? It's crucial to resolve this matter quickly, as it feels like a breach of trust. Any advice on how to escalate this situation would be greatly appreciated!

Hello Figma Support Team,I am the owner of a Figma team that was previously deleted and then restored. After the recovery, one of my admins [redacted] reported that some of their draft files are missing. These files are not visible in their Drafts or in the Trash.Details: I am the team owner. Admin account: [redacted] The team was deleted and then restored. After recovery, several important draft files belonging to this admin are missing. Could you please help us check if these missing draft files can be restored from your server backups? These files are very important to our ongoing work.Thank you for your assistance.

I’m working on a presentation that contains several prototypes. I’ve set specific widths and heights for the prototypes so that I can scroll inside them.However, when I click on a prototype in the editor, the specified height is randomly removed, and the prototype expands to its full height. This happens even if the aspect ratio is locked.I’ve tried closing and reopening the files, but the bug persists

I am experiencing an issue with verifying my student account on Figma. Unfortunately, I have reached the verification attempt limit, and I am unable to proceed further.I contacted education@figma.com regarding this matter 7 days ago, but I have not received any response. I have also mailed sheer ID support but no response from their side either.Could someone from the Figma team please assist me in resolving this issue or advise on the next steps?

Problem description:Hi Figma team,Since the last update, I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another. I’ve tried everything suggested:Using Option or Alt + hover over another element. Switching from Draw to Design mode in the bottom right of the interface. Restarting Figma, opening new files, updating the app, clearing the cache, trying the web version, and even disabling plugins.Nothing has worked and the problem persists, even though I used to see the measurements with no problem before.I would really appreciate some help, since this tool is essential in my workflow and it’s causing me a lot of issues.Thank you!

When using annotations, there’s a recurring bug where some annotations are visible while others are not.The issue occurs when annotations are inside a Section. If I remove the Section, the annotations immediately appear.

hey i don,t have my last name but the submission form of figma for education required the last name what should i do? 

The problem occurs in both the desktop app and the web versionMy friend has the exact same issueI have already disabled all GPU overlaysWindows 11 pro

Gemini 2.5 (Nano Banana) is temporarily unavailable. What is the reason and how soon will it work, any news?

Weird alignment UII thought it’s a new feature for text when I first saw it, but it changes to a normal alignment UI once I click anything. Is it a bug, or I’m missing something here? :)

I was trying to renew my Figma Professional plan for a single user since last 5 days, but when I am trying to pay $23 through Indian debit card which I used previously to purchase the subscription, the amount is showing $0 before the final payment and thus the transaction is not working. I would appreciate any help I can get regarding this.

Hello,  I am currently working on a Figma Make and I am consistently getting this error “Try attaching fewer or smaller parts” and no matter what I entered in the prompt, I am always getting this error. I already tried duplicating the project but the error still persist there.  

Hello Figma Team,I've found a bug in the 'Share file' modal that makes it impossible to invite a large number of people at once.When I paste a list of more than 15-20 email addresses into the invitation field, the list overflows the visible area. However, no scrollbar appears, so I cannot scroll down to see all the emails or, more importantly, to click the 'Send invite' button.Steps to Reproduce: Open any Figma file. Click the 'Share' button in the top-right corner. In the email input field, paste a long list of comma-separated emails (e.g., 20 or more). Observe that the list of emails fills the modal. Try to scroll down within the email input area. Expected Behavior:A vertical scrollbar should appear, allowing me to scroll through all the added emails and access the 'Send invite' button located below the list.Actual Behavior:The email input area does not scroll. The list of emails is cut off, and the 'Send invite' button is pushed off-screen and becomes completely inaccessible

so I have modified and downloaded the files into my laptop and later I edited the app with the prompt in the Figma .so I want back the downloaded version of it .I have tried to give prompts to get back but not came fulls so help me with the karthiksirigupa@gamil.com

Hello Figma Support Team,I applied for the Figma Education Plan a few days ago but haven’t received any response yet. I would like to confirm that the student ID card I submitted is real and valid.I kindly ask you to review my application as soon as possible, especially since there are only a few days left before the deadline.Please let me know if any additional documents or steps are required from my side.Thank you for your support.Best regards,Ahmed Elshahawy 

I designed some UI screens a few months ago, today when I came back and suddenly kept duplicating frames, FIgma would freeze and automatically enter Recovery mode, you guys can try going to this link and duplicating this frame 😀[redacted]

Hi everyone, I’m running into some confusing behavior with Auto Layout sizing when using nested Hug and Fill settings, and I’d love some clarity on whether this is expected. Here’s the setup: I have a parent frame with its width set to 100 and its width sizing set to Hug. Inside it, there are three child nodes: two text nodes and one frame node. The two text nodes are set to Fill, and the frame node is set to Hug. Now, here’s where it gets strange: When I change the frame node from Hug to Fill, the entire element’s width increases to match the width of the longest text node. This seems unexpected, because the parent frame already has a defined width of 100 and is set to Hug, so I would think that should take priority. Even more confusing, if I set one of the smaller text nodes from Fill to Hug, the overall width decreases — it looks like that takes precedence over the fill sizing, which doesn’t fully make sense to me.  Is this the expected behavior? And if so, how does Figma deci

Hi everyone,I recently noticed that Figma Sites now allows us to embed video directly into frames, as follow:  This looks like a really useful feature for adding richer content.However, I am running into a problem: The video displays and loops fine. But the sound does not play at all, no matter what settings I choose. I have tried enabling “Play Sound” and disabling “Mute,” but the video remains silent. Has anyone else encountered this issue? Is there a workaround or a known limitation with Figma Sites’ video embed? Or could this be a bug in the current release?Would really appreciate if anyone from the community (or the Figma team) could clarify whether sound on video embeds is officially supported yet.Thanks in advance!

HiA few of my students keep receiving the message “an admin needs to update a seat so they can get access” (with a red exclamation mark next to it).I am currently using the free Edu plan, and at the moment there are about 38 Collab seats already taken. The students experiencing this issue have attempted verification, and their status is showing as Collab, but they are still unable to gain access.Could you please advise on the solution or next steps? Is this related to a seat limitation, or is there something else that needs to be updated on my end? What exactly? Thank you very much for your help! 

 Im currently a student at the University of Cincinnati in the DAAP program. One of my main issues with Figma at the moment is the verification of the education plan. I've been told to contact SheerID, but after numerous replies and sending support email tickets, I've also been ignored about resetting my verification. I desperately need Figma for the current assignments Im working on, and my college professors are giving me less and less time to get this issue resolved. Can you guys please do something to help me out, because every time I send in an image of a government-issued ID, like drivers license, it's not getting verified. Please help me out, I desperately need Figma or else im out of luck and losing grades.  

I made a totally logical variable/conditional setup and it doesn’t seem to work on desktop prototype: Test-input-visible” is a boolean variable property, while “text-input” is a string variable propertySo I thought I was wrong about the set up so I asked Chatgpt: Chatgpt’s prompt responseSo, just to confirm if I made a mistake, I make a simpler interaction to test it out: Simple prototype setBut I am still facing the same issue in prototype mode:  Simpler interaction in Prototype mode I also set it to “on click”  Sampler animation state to “on click”so I can try it out on mobile and works. (I used my Bluetooth mouse to test it out) but not on desktop: Prototype on mobileHave I done anything wrong? is this a bug? how do I solve this problem??

I am working on a white label product, where we have a set default mode for our product (purple colours) & we use modes for branding.We have what we consider core tokens and then component tokens.In the Core tokens, all brands are linked with their proper swatches.When I am “remapping” a component token though, all swatches preview values of the purple default colourBut, when you break the swatch, the correct hex value is displayed, per brand. Also, when switching between modes (brands), on the side bar, the swatches change based on the brandThis problem appeared 2 weeks ago, after I updated FIGMA, but this is also happening in the desktop app as well.I believe it is due to the default mode being set as default, since when I switch the other brands to default the same happens.Is this a UI bug, or is it something that can affect the actual variables and therefore the exported json that we give to our dev team?Apart from this being very difficult for us to work with, it poses a possi

Hi everyone,I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.Since this just happened, I’m wondering: Has anyone here had a similar experience? Were you able to get a refund or credit back? How long did Figma support take to respond? This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.Thanks so much 🙏

I can’t find the italic versions of Noto Serif. I might be missing something but I’m not seeing them as available when selecting font weight. I tried on browser and desktop versions of Figma with no luck. The italic versions are available on Google Fonts though.Normally, I would just download and add to my laptop through Google Fonts as a work around, but in this case that seems to make Figma read it as a local font which is unusable on Figma Sites.Does anyone know what’s going on?