So I cancelled and downgraded my plan but for some reason I was charged anyways on my account for 34 dollars. There is no shot I continue to use this software after this blatant practice of 'charging without the customer knowing' mentality.
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Hi
I understand that you’re seeing an unexpected charge even after cancelling your plan.
When you go to Settings in your team’s Admin dashboard, scroll down to “Cancel plan”, and confirm your choice, your plan remains active until the end of the current billing period. After that, it automatically downgrades to our free Starter plan.
You can find more details in this Help Center article: Upgrade or downgrade your plan
Payments for Figma subscriptions are non-refundable. However, if you’d like to share feedback or need clarification about your experience, please review our Refund Policy and submit a request following the steps outlined there. Our team will review your case and follow up with you directly.
Thanks,
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