is it normal for figma to charge after downgrading account?

Hi ​@kunnnal ,

I understand that you’re seeing an unexpected charge even after cancelling your plan.

When you go to Settings in your team’s Admin dashboard, scroll down to “Cancel plan”, and confirm your choice, your plan remains active until the end of the current billing period. After that, it automatically downgrades to our free Starter plan.

You can find more details in this Help Center article: Upgrade or downgrade your plan

Payments for Figma subscriptions are non-refundable. However, if you’d like to share feedback or need clarification about your experience, please review our Refund Policy and submit a request following the steps outlined there. Our team will review your case and follow up with you directly.

Thanks,

It also happened to me they charged me multiple times after I canceled my plan and downgraded to the free plan and they are still charging me every month. I tried to contact them in any way. Other than an AI agent, there is no one to answer costumers. I’m not even sorry to say this, It looks like they are cheating money this way!

Hey ​@esmaeil norouzi , I’m really sorry to hear about this. I completely understand how frustrating that must feel. I checked on my end and can see that you’ve already reached out to our support team. I’ve also escalated your case internally so they can review what’s going on with your subscription and make sure it gets sorted out properly. Thanks so much for your patience while they take a closer look!