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Question

Unable to reverify student account as it is giving error with the last name even though it is mentioned in the both the documents I shared.

  • November 10, 2025
  • 2 replies
  • 13 views
RME
  • RME
  • New Member
  • 1 reply

An update on verifying your eligibility

 

Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status.

 

 

During the review process it was determined:

 
  • Your last name is missing from the documentation submitted.

 

Please visit our help center to review the list of acceptable documents before uploading.

 
Upload Documents

 

Kind Regards,

Figma

Verification services powered by SheerID

 

You are receiving this email because you submitted a verification request with Figma and its verification service provider, SheerID.

 

SheerID will only contact you in regard to confirming your verification status. Your email address will not be added to any mailing list without your explicit request.

2 replies

RME
  • RME
  • Author
  • New Member
  • 1 reply
  • November 10, 2025

@figma check this issue with the #SheerID 

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 2403 replies
  • November 10, 2025

Hey ​@RME, thanks for reaching out! 

Since the verification process is handled entirely by our partner SheerID, I’m not able to help out directly. However, I recommend to reach out to SheerID support directly:
https://support.sheerid.com/en-US/help-center?utm_source=chatgpt.com

If you don’t hear back from them or if they aren’t able to help, please email us at education@figma.com with the details. We’ll make sure someone takes a closer look so we can get this sorted out for you.

 

Thank you, 

Gayani 


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