🚨 Unexpected Charge After Subscription Cancellation ($19.84 Charged Nov 8)

Question

Certainly. I've removed the table, integrated the timeline into a clear bulleted list, and added a placeholder for your email address at the bottom of the post for easy account lookup by Support.

Here is the revised draft for your Figma forum post:

🚨 Unexpected Charge After Subscription Cancellation ($19.84 Charged Nov 8)

Details of the Issue

Hello Figma Community and Support Team,

I am writing to report an unexpected charge on my account despite timely cancellation of my subscription.

Timeline and Concern

October 8: I initiated a Collab Subscription and was charged the initial $5.00 fee.
October 8/9: I canceled the subscription well in advance to prevent renewal for the next month.
November 8: An unexpected charge of $19.84 appeared on my account.

I canceled the subscription specifically to avoid any charges for November. The subsequent charge of $19.84 is highly confusing, especially because the amount does not align with the initial $5.00 fee.

Could a Figma Support representative please look into this issue and clarify:

Why was I charged after successfully canceling my subscription?
What does the $19.84 charge represent?

I would appreciate it if this charge could be investigated and potentially reversed, as the subscription was canceled prior to the renewal date.

Thank you for your assistance.

Figma Account Email: [redacted by moderator to remove personal information]

Tom Reem · Answer

Hey ​@Tufahel Ahmed— I’m glad we connected here, and I’m sorry for the confusion around the recent billing charge.For your privacy, I’ve removed personal contact details from your post. While we aren’t able to discuss account-specific information or make changes here in FigmaForum, I can see that you already have an open ticket with our Product Support team (case: 1589550). I’ve shared the additional details you mentioned so they can ensure everything is reviewed together.They’ll follow up directly via the email tied to your Figma account once there’s an update. In the meantime, this article may help clarify how billing works for anyone with similar questions:Guide to billing at Figma.Thanks again for your patience while our team takes a closer look.