figma Make keep loading

Hello ​@Heri M — welcome to Figma Forum, and thank you for flagging the trouble you’re seeing with Figma Make loading performance.

To help us understand what’s happening, could you share a bit more detail about your workflow? For example:

• What steps did you take leading up to the issue?
• How many prompts were you submitting at the time this started to happen?
• Were the prompts short, long, or especially detailed?
• Did you ever encounter any specific error message?

This context will help us narrow things down. You might also find this article helpful in the meantime: 8 essential tips for using Figma Make.

If the issue continues, I can connect you with our Technical Quality team for a closer look at the file itself. To start that process, please fill out this form and include:

1. a link to the file where this is happening
2. Can edit access granted to support-share@figma.com for the impacted file
3. a screen recording showing the issue in action.

Appreciate your help in sharing these details — we’ll do our best to get to the bottom of it quickly.

Same here

I am having infinite loading on the Preview tab every time I submit a prompt

• What steps did you take leading up to the issue?

I enter a prompt, Make does all changes to the code sucessfully and updates the version, but the Preview screen keeps loading forever.

Clicking on “refresh preview” doesnt work. It does refresh the preview, but its loading also gets stuck.

The only workaround is to close the tab and reopen the Make file. On the browser, refreshing the page works too.

• How many prompts were you submitting at the time this started to happen?

I dont know how many prompts I had to run until the problem starts, but after it starts it happens on every prompt.

• Were the prompts short, long, or especially detailed?

It can be very short. Here is an example

Move the Site Information section to the top

• Did you ever encounter any specific error message?

No error messages

Clicking on “refresh preview” is also causing infinite loading.

Its not a prompt issue.

Hey ​@mau2mau — thanks for sharing those details, they’re really helpful. Our Technical Quality team can take a closer look once you grant Can edit access to support-share@figma.com for the impacted file via this secure form: Submit a request. This will help us identify the issue as quickly as possible.

Also, ​@Heri M — if any of the resources in my earlier reply didn’t help, we’d love to take a deeper look at the file where this is happening.

Appreciate you both staying engaged as we work toward a resolution. 🙏🏻