Hi, I’m a student and I applied for the Education plan. I’ve already been verified and upgraded, but it still shows that I’m on the Starter plan instead of the Professional plan. I already logged out and back in, but it didn’t help. Could you help me with this?
Hey
If your account has already been verified for the Education plan, you’ll just need to create a new team (or update an existing one) and select the Education plan for it. Once you’ve done that, your new team should display as Education.
You can follow this guide for the exact steps: Create or update a team for the Education plan.
If you’re still experiencing issues, I’d recommend reaching out directly to our support team so they can review your account settings in detail: Submit a request
(We’re not able to handle account-related issues here in the Forum for security reasons. Thanks for your understanding!)
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