I subscribed to the Pro plan and made the payment on October 8. However, I canceled it a few days later, hoping that it would end by November 8. But on November 8, I was charged again, even though my account is still on the Starter plan. What’s even stranger is that the payment email says the charge is for the period from October 8 to November 8 — but I was already charged for that period before.
[redacted screenshot for privacy reasons]
Although I was charged, my account is still on the Starter plan.
Hey
You will need to get in touch with our support team via email for further assistance. I checked with the support team, and it looks like you’ve gotten a ticket filed with them. Someone should be reaching out to you shortly.
I also wanted to provide you some supplemental help pages you can refer to in the future if you run into any other billing problems:
Guide to billing at Figma -- this page will help you understand seats vs. plan types, so that you will have a better understanding on what you are subscribed to.
Why are there additional charges on my Figma bill? -- this is a general page that can help you understand why you may have been charged a certain amount. However, there can be situations this page may not cover, so always feel free to reach out to support again in the future.
Note: I’m removing the screenshot from your original post. While you redacted some information, I want to make sure all of your info is secure (including your invoice number).
Thank you for your patience!
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