I have been verified by the 3rd party company "SheerID" and I still cannot see the education plan options after clicking on the "new" tag in the file menu. What else do I need to do?
I submitted a ticket, but it’s been 10 days and no response. I have classwork I need to do. If there isn’t an education plan, please let me know so I can use another layout editor!
Best answer by Celine_
Hey
I can see our Education team has already replied to your request by email with more details on the next steps. It seems that you have successfully verified the account associated with another email address.
When you have a moment, please check your inbox (and spam/junk folder) for their message. It includes the instructions you’ll need to move forward. For reference, your case is 1578291. Please continue the conversation via your case directly for further assistance.
I’ve gone ahead and close the ticket here, thank you!
Hey
I can see our Education team has already replied to your request by email with more details on the next steps. It seems that you have successfully verified the account associated with another email address.
When you have a moment, please check your inbox (and spam/junk folder) for their message. It includes the instructions you’ll need to move forward. For reference, your case is 1578291. Please continue the conversation via your case directly for further assistance.
I’ve gone ahead and close the ticket here, thank you!
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