student account

Hey ​@katyafaniung — welcome to Figma Forum!

Glad to hear your verification was approved, and sorry for the confusion here. We recently updated the verification requirements, which vary depending on your type of educational institution. You can find more details in this announcement: Updates to our Figma Education plan.

If you’re still seeing that you’re on the free Starter plan or have any remaining questions, please reply here and let me know whether your account is tied to a higher education, high school, or online bootcamp program — we’ll be happy to take a closer look with you.

Hey Tom! Thank you for helping me!

Yeah i’m still on the free starter plan :(

I’m higher education student and i also tried to re-verify my status but it says “verification limit exceeded”. 

I’ve also got mail with a link “finish verifying” and when i click on the link it says “Looks like you've already been approved for this offer”

Hi ​@katyafaniung — thanks for confirming, and I’m sorry the verification issue is still unresolved. SheerID manages the higher education verification process end-to-end, so they’re best equipped to help with any issues that come up. If you haven’t already, please reach out to them via this secure form: Contact SheerID support team.

While I can’t access account-specific details in the forum, I can see that your case (ID: 1589435) is being reviewed by our Education Team. They’ll follow up directly at the email tied to your Figma account as soon as there’s an update.