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Hello,I’m experiencing an issue where Figma is not creating or loading any files. The problem started yesterday, and I’m not sure how to resolve it.I’ve already tried the following: Reinstalling the Figma desktop app Opening Figma in the web version using different browsers Logging out and logging back into my account Unfortunately, none of these steps have helped.

Hi,I was using Hotjar to track my website performance and found below issues which needs to fixed immediately. Can anyone assist in this?  Things to be Fixed:Defer parsing of JavaScript (t.contentsquare.ne[...]2.js (447.7KiB) of JavaScript is parsed during initial page load. Defer parsing JavaScript to reduce blocking of page rendering.) 11 resources has a non-consistent extension with its actual content (This page contains 11 resources that use extensions that aren't consistent with their Content-Type HTTP headers: (detected: image/avif | recommended: image/png)) The Content Security Policy is missing (Protect your website from cross-site scripting (XSS) attacks by setting up a restrictive Content-Security-Policy.) Specify a character set in the response HTTP Header (Specify the character set used in the Content-Type HTTP header allows the browser to parse immediately the page. For example: content-type: text/html;charset=UTF-8) This page is exposed to "clickjacking" type attacks (Kee

Hi,When using Auto Layout with Horizontal Wrap enabled, it’s not possible to apply a negative value to the Vertical gap between rows, while negative values are allowed for the Horizontal gap between objects. Is there a reason why negative values are restricted for the vertical gap but allowed for the horizontal gap?Thanks!

Hi, I am trying to update and publish my Figma site created 6 months ago but I am getting below errors.Can anyone assist in this regard? What have I tried so far?Reload Tab (both in browser and Windows App) Restarted Figma Duplicated File and retried after fixing issues.Thanks  

Hello, I bought yearly figma last year for $144.00 and now my bill shows $230.40 to use it for another year. I have no other editor seats. Just me. And I want to buy professional plan. Do I have to pay this?

Bug Report:I’m unable to sync Figma Make updates. I’ve been trying to resolve this issue for the past five days, but the updates are still not syncing. 

Is this a bug? or is it my file? I never encounter something like this…. see screen record, when I resize it, the width start going loco

Usually when I do quick mockup-designs, I tend to select multiple layers → hit enter to get to a child-layer → and press tab or shift+tab to make a specific multi-select of many layers (for example changing the opacity of a group within a card without affecting the rest of the card).Now, whenever I select multiple layers, hit enter and start tabbing - it just selects the first child of the last item in my selection, and deselects all other selections.Is this a purposeful change or a bug? I reloaded the tab, and restarted the program - issue persists.

How fair it is to do so? -- i got reply after 3 days on [Request 1744900 ] & that too very formal answer on 13th & i have replied immediately and till now - 18th Feb 2027 i didnt heard from the customer care. How fair it is deal with customer with such as irresponsible way. when our money is deducted unnecessarily without using it.I am just need support to unsubscribe my account. Please somebody take it seriously.

Recently I’m having increasing issues when trying to add smart-animate hover states to buttons, panels etc.Instead of a smooth transitions, the background of the item is flashing at 100% opacity for a split second.It’s impossible to present work when it does this. It’s affected interactions that had been working perfectly fine before.

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

Hello, I'm reporting a persistent bug in Figma.Issue: Unable to publish prototype updates via the Preview tab. Error Message: 'Something went wrong, reload and try again' (in red). Start Time: Jan 27, 2026Troubleshooting steps I've already taken: Refreshed the page; Switched browsers and used Incognito mode; Restarted both the app and the computer; Duplicated the file and attempted to publish (the error happens in the new file as well). Please let me know if you need any logs.

Want to setup a subdomain for example “brand.mysite.com” Despite Figma saying this is possible we would need an A record in order to do this, however there is no A record? 

 https://www.figma.com/release-notes/?title=more-new-features-in-figma-make Hello there,I am not able to see these new features in Figma Make. I have tried restarting, re-logging, etc but still can't see the new UI.Is any one experiencing this as well?    

Hi all, yesterday my developers noticed weird behavior of fonts. Basically they opened design we agreed upon and noticed all text styles are changed to bold ones. I never saw this in the input field of Typography, maybe some of you did already.I got there this option to reapply text style. I didn’t do anything to the library / text styles, no one else from the team as well. I was able to see the change as I was going through version history and I was able to restore the correct version where fonts were okay. I still can go into the version history and if I click the one with problem - it will open it with the messed up fonts.All I know I did at that time when this happened was that I moved some screens from a different page in the same file and I changed the background and section colors. But I was not messing with fonts, components or anything else. Did this happened to anyone? Can someone help me identify what went wrong so we can avoid it happening again? Thanks!

Hello Team, I see my account is for free with email address - [redacted by forum admin/moderator to remove PII]. I have been deleted my account long back. Still i was charged, i have reenrolled to this account. i see it as free subscription now. I am blocked to cancel the subscription. Please assist. But i was charged on 7th Feb 2027, I felt really bad that i was charged for which i didnt use.  But now, atleast i want to block this subscription charges going forward. Can somebody provide real solution. I dont see cancel subscription option as it is free now. Or confirm me that i wont be charged as it is free.

Both the desktop app and the browser have been showing this error for the past 5 days, and I’ve tried almost everything: clearing the cache, reinstalling the browser, disabling extensions, switching to another device (iPad), and using a mobile hotspot. Is anyone else experiencing the same problem?

I found a UI bug where the notification pop-up is overflowing outside the viewport. The panel exceeds the screen height instead of staying within the modal container.

I’m currently trying to verify my student status for the Figma Education plan, but I’ve been unable to complete the verification process.I have already uploaded the required documentation, including: My Student ID Enrollment Verification Tuition Receipts I reached out to SheerID for assistance, but my support tickets keep getting closed automatically without any explanation or resolution. I also emailed the Figma Education team directly and have not yet received a response.At this point, I’m unsure how to proceed and would greatly appreciate any help in manually reviewing my documents or guiding me through the next steps to verify my student status.Thank you in advance for your assistance!

I am a student currently attending ASU as an undergraduate studying Computer Science. For an assignment for one of my classes, I needed to create a figma account using my ASU email which I have done and am using right now. However, I also need to get the “free for students and professors” plan as specified in the assignment description for my class, but when trying to verify my student status with uploaded documents I keep getting rejected. I have submitted pictures of my class schedule, ASU profile, major map, and my student ID. I am unsure what to do and need assistance getting verified asap. Thank you so much in advance.

I’ve got verification of educational account, however, I cannot upgrade my team. when I try to upgrade my team through pressing the plan changing button it does not show the educational plan option. Can the support team help check the verification status of my account?

Assume you have a component that uses variables for internal spacing (say, to define gaps between objects in an auto layout).If you scale an instance of that component (e.g. with the K command), the scaling works correctly visually but the variable does not “detach” and acts as if it’s still a valid defined variable-driven value vs just a reset scaled value.Here is a component instance that uses a spacing variable named ds-spacing/400, which has a predefined value of 16 for a gap value in an auto layout:When I scale the component larger, (1) the numeric gap value scales up as expected, but (2) the gap value still appears as if it’s a variable in a white box with an outline (or gray box if it’s selected). This happens even though the size no longer maps to the design system value of ds-spacing/400.We think the variable should simply “detach” if the component instance is manually scaled, so that there is no confusion where developers or an AI system use the variable/token value of the or

Dear Figma Support Team,I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago. I have not been actively using this account for quite some time and did not intend to continue the paid subscription. I am currently using Figma through a different active account, and therefore I do not require a paid plan on this account.Since the charge was made very recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a full refund for this payment.Thank you in advance for your understanding and assistance.Kind regards,Vladyslav Sokolov Invoice ID:  in_1Sz0SgIvcqWR3dFDh3A0M0ZZ

It doesn’t matter which date you enter, it adds zero at the beginning (i didn’t put this zero):  

When a Figma Make file is published as a template and remixed, images from the original file fail to load in the remixed copy. This makes image-dependent templates unreliable for our team.Is there an officially supported method to include images in a Make template that guarantees they persist through remixes?