Charged after subscription cancellation

Hey ​@Phát Vũ Tiến, thanks for reaching out!

For security and privacy reasons, we’re not able to look into billing or account-specific details here on the forum. That said, I can see you’ve already reached out to our support team (Ticket #1848795), and someone should be following up with you shortly to take a closer look.

In the meantime, just to share a bit of context: after cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.

You can find a bit more detail here if helpful:

• https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill
• https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1X5EFYBB4QZG1BQ11GPA4W

The support team will be able to review your specific case and explain exactly what happened. Appreciate your patience while they follow up.