Please specify the payment or invoice issue: Unexpected charges on my invoice. I have already cancelled their Figma subscription but were still charged
Question
Charged after subscription cancellation
Hey
For security and privacy reasons, we’re not able to look into billing or account-specific details here on the forum. That said, I can see you’ve already reached out to our support team (Ticket #1848795), and someone should be following up with you shortly to take a closer look.
In the meantime, just to share a bit of context: after cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.
You can find a bit more detail here if helpful:
- https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill
- https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1X5EFYBB4QZG1BQ11GPA4W
The support team will be able to review your specific case and explain exactly what happened. Appreciate your patience while they follow up.
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