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Hi! I’ve been having trouble getting my Figma account back to an Education account, even though SheerID confirmed that I re-verified my account on September 11 (Verification ID: 68c1ab53f897ce280a8b5dff), which was before the September 29 deadline. SheerID mentioned that since the verification on their side was approved, the issue now lies specifically with the offer redemption process on Figma's side.I’ve sent education@figma.com several emails since about my issue, but I never received a reply. I’d really appreciate any help to be able to re-access Figma Education for my student work! Thank you in advance. 

Hello, I’ve tried resetting figma, both on browser and desktop, uninstall re-install.All plugins are not loading.

 Hi. I am having an issue opening my project files in Figma. Before, it took a little longer, but now it happens very quickly; I do not even open the file and the message already appears. I saw someone with a similar problem and tried all the suggested solutions for this case, but without success.Help with this would be great.   

I’m unable to locate a file that I didn’t delete. I still have the shared link, but I can’t access it, it says the design file may have been deleted, moved, or is unavailable.Please, I need help resolving this.

My Figma Education Plan was renewed about one month ago, and everything was working normally. However, today my plan suddenly changed to the Free plan even though the renewal date has not ended yet.Is there any usage limit on the Figma Education Plan? 

I have paid for a Professional Full Seat license at £14 a month and I am unable to toggle and use the Design tools bar at the bottom of the sheet on slides and edit a doc my colleague set up. I also can't use the tools when I set up my own slide. Does anyone have any ideas why this tool work? I contacted support with the problem at 5.30pm yesterday and have still not had a human response or useful Tech bot one. Thanks!

Hi Figma Team,I am writing because my Figma account shows a suspension message when I attempt to sign in using Google Login:“Your account has been suspended.”This prevents me from accessing all my ongoing projects and important client files. I have not received any prior warning or notification regarding this suspension, so I am very confused and worried.As far as I know, I haven’t violated any Figma Terms of Service or Acceptable Use Policy. Therefore, I kindly request your assistance regarding: The exact reason why my account has been suspended What actions I should take to resolve the issue An urgent restoration of access if possible Here is my account information for verification: Account Email (Google Login): [redacted by forum admin to remove PII] Full Name:Janice

im tryna type in a link but the alphabet a just automatically gets squared???it doesnt happen to any other alphabetsdoes anyone know how to fix this thanks

i tried to re-verify my education plan tied to the email- (redacted by the moderator due to PII)its been a long time and im still not able to access the features an educational plan has. its just like using a free plan. im getting this ‘successfully verified’ message but its doing nothing. I need an education plan as im doing an internship and in my second year of bachelors. kindly look into the problem.  regards and thanks, mrunmayee dandekar

I’m using Figma Make for a website that has both English and Japanese text as translation toggle.But the Japanese version keeps showing this text “ web3.intro.p3 web3.intro.p3.bold web3.intro.p3.rest” randomly. Why’s that?

Hi everyone,I’m building a multi-page site in Figma Make and keep running into the same frustrating bug:I create a separate page for /terms, /privacy, or any custom route (e.g. /contact, /about) Everything works fine at first At some point Make flags the page with the red “1 error” banner When I click “Fix for me”, it instantly removes the custom route and turns the page back into a generic duplicate of the home page (losing the unique URL completely)I have tried everything and I 100% need these unique pages . The page content stays intact, but the unique slug is wiped out, which obviously breaks legal pages and navigation.Has anyone else seen this? Is there a way to prevent “Fix for me” from deleting custom routes, or a safe workaround to keep /terms, /privacy, etc. intact?Thanks in advance!

When I try to publish my site with supabase connected it wont let me until I unpair it and this leads to accounts not being created and a whole mess.

Mate I cannot even get onto the app I am just stuck at the home page loading. I opened the app on my friends laptop logged in and everything.  I tried resetting my cache which i saw the internet, to then realise there is no cache option on mac. Great.Updated the version of figmaReset my laptopUpdated my laptop and still i am stuck at this page guys please get your devs to do something for this ridiculously slow app. Don’t let this be the reason I switch. This is such incompetence fix your fucking app 

Using Firefox browser, any time I deselect an object in Figma (frames, images, etc), a gray box that says “paste” appears next to my cursor and moving the mouse automatically triggers a box-select (as if I were holding and dragging the mouse). I have to press Esc to make the “paste” box go away and click somewhere without selecting anything to make the box-select go away. This happens any time I deselect anything. This means that if I accidentally select something using the bug-induced box-select, it loops me back into the bug. It is hugely obtrusive to getting any work done.

I have a prototype embedded into a slide and that works great, But when I embed the slides file on my Square Space site I get the “www.figma.com refused to connect.” error message and the prototype doesn’t load. I searched and made sure all the permissions are set correctly. Is this a bug or some security setting within the browser?  Any help will be appreciated, for now I have a work around that opens the prototype in a new window via a text link but that is clunky.  

The controls for component properties appear twice when in slides mode. Not the end of the world but kinda annoying to work with some dropdowns. Surfacing this as it does not look like intended behavior.Card in design modeExact same card in slides mode 

Resolved: After 1h or so it fixed itself~ :) 

When I click the Share button and then close the modal, pressing the spacebar to pan around the canvas in Figma reopens the Share modal instead. I have to press Escape first—presumably to return focus to the canvas—before the spacebar works normally again.

I have sort of a quirky issue with icons:I have a set of icons that are linked to my UI kit icons are placed in, e.g. icon button and applied variable for it’s height (it’s locked aspect ratio but we found out applying the variable to height is more reliable than width) we have 3 density modes: regular, compact, and ultra compact icon button nested in another component is causing the icon within to loose the 1:1 ratio when compact or ultra compact mode appliedThe issue disappears when component gets detached 😓 (The search icon in the screenshot below is nested even deeper what only proves the issue is with this components being nested.) 

Figma's UI already supports RTL/LTR text direction and shows a direction toggle in the sidebar. But this property isn't available through the Plugin API.Is there a reason textDirection isn't exposed on TextNode? It would be really helpful for building RTL ↔ LTR layout conversion tools. Right now we're stuck using textAlignHorizontal as a workaround, which doesn't fully replicate how native RTL text behaves.Would love to see something like textDirection: 'LTR' | 'RTL' | 'AUTO' added to the API. Is this on the roadmap?

Hello Figma community,My name is Hala, and I am currently trying to verify my Figma Education account. I have submitted all required documents, including my student schedule and report card, to prove that I am an active student at Canadian Business College in Toronto.However, I am still having difficulties completing the verification process, and my account has not been approved yet. I kindly request your assistance in reviewing my submission or letting me know if there is anything else I need to provide to finalize the verification.Thank you very much for your time and support. I appreciate your help in resolving this issue.

I am using a professional plan but have suddenly lost access to plugins. They are now blocked by a popup that wants to convert the account to a full seat. I updated Figma this morning but the issue remains. All plugins are triggering this popup when selected.Would appreciate any help to resolve this bug as I’m unable to export variables which is a big issue for development. Clicking Actions and then selecting a plugin The plugin is blocked with this popup and there is no option to just use the plugin 

Hello! I have a black screen issue with the Figma Desktop app, even though the browser version works fine.It has been working on this device pervectly until yesterday. I’m using the latest version of both my OS and the Figma Desktop app. Internet connection is also fine and vpn is turned off.I’ve already tried to restart my computer, reinstall Figma, clear Figma cache. Nothing worrks. What can i do in this situation?  

When I try to duplicate my Figma Make protoype I get a request timeout error at 60s every time - is there anyway to fix this

Hello Figma Support,My file disappeared from my Drafts after a memory warning in my browser, and I can no longer find it in Drafts, Deleted, or Recents.File name: KUKURUKULocation before crash: Drafts → ALL BRANDSDevice: BrowserIssue: I received a memory warning, the Figma tab closed, and the file vanished. It is not visible anywhere now.This file is very important for my work.Please help me recover it or restore any orphaned version on your backend.Thank you.