Report a Problem

Hey folks, Images are what's probably most important when using Slides.. why do I need to get back to a normal file, set a blend mode and copy it into Slides again? That is exhausting and degrades Slides unnecessarily.

I’m trying to generate a custom font from https://github.com/uswds/public-sans using their build script which outputs ttf/otf files. However, when uploading custom fonts (named different than Public Sans) in the Resources > Fonts to be shared across my organization, the custom font does not render correctly.I can see the custom font in the font dropdown, but in console, I get a 404 for https://www.figma.com/api/fonts/1205729/file/8VD5apkKPfyFkBPBUFICZB with response:```{    "error": true,    "status": 404,    "message": "Not found.",    "i18n": {        "id": "error.not_found",        "fallback_text": "Not found.",        "params": {}    }}```

Hi - We’re building 7 new websites in figma sites and have run into an issue. For some reason when we go to publish the demo domain it only shows the tablet breakpoint on mobile. Desktop will pull desktop and tablet pulls tablet so it's just mobile that seems to be broken.Is there any solution to fixing this?Thanks! 

Video here. Not sure if I’m doing something wrong? As of now the only way to achieved the desired outcome is to create a background frame with noise applied. 

Hi there!I’m currently unable to upload images in Figma. When I click on an existing image and select “Upload from computer”, nothing happens. I also tried using the browser: when I click Upload from computer, it shows the loading spinner and then the tab crashes. This issue is blocking my work and needs to be fixed as soon as possible. 

A sudden invoice for my current month is missing from invoice. I have attached the screenshot  to understand that the invoice is not generated for the month of September. Please help 

While using Figma Make, it will occasionally stop processing midway through completing a prompt. The updates stop, but there is no error, so it’s not very clear whether the work has been completed or not. Sometimes if I move onto the next prompt, it will finish the changes before moving on, or I found if I instruct it to “complete the update,” it will pick back up where it left off. This is typically for more involved prompts. Easy enough to work around, but it needs better messaging and/or error recovery. 

When I open any design file in Figma desktop app or the browser, I don’t see the feature Figma Make anywhere. I have full seat plan, and it was there before. I also have updated the app recently. 

Extremely frustrated here, I did everything correctly. Now it’s just a waiting game. What’s taking so long with this? Been waiting for over 3 hours.  

Running into an issue where I tried to connect to supabase through figma make. However now it’s saying connection lost(attachment 1) and the delete button does not work (attachment 2), will only let me authorize, however authorize only takes me to this page(attachment 3)  with no changes. Any help with this would be much appreciated! Thanks 

Hello. I accidentally deleted my figma account. Today. I kindly ask you to support me in returning the account or recovering the data. I am very sorry that this happened. My account was linked to the email address [redacted by moderator to remove personal information]. I wrote to the support team and they created this request. The request number is 1506850.Please help me. I have very important files there and I have ongoing work. Therefore, it may cause me a large amount of financial damage. Please support me in this matter.

I got an email at the beginning of this month saying my Figma education subscription will expire at the end of the month and I need to renew it. After trying, I got another email saying I renewed my subscription, but two days later I got another email saying it didn't renew. Now when I visit the email links, I see that some say I'm already subscribed to the education subscription and some are waiting for an action, so I want to know if it's been renewed or not.

Our team was using the annual Pro plan, which has been in use for 6 months now. Today I logged into Figma and saw that the team was locked, which is not fair. What should we do?

Good morning!I had filled the form giving my school email address and my school Id address for figma as a high school student and i got the message from Figma that my student mail l Id and school domain has gotten verified and i can apply easily now but when i tried to apply once again, I still couldn't get in. Can you please help me as in how to get verified or ask for help since the verification failed?

Hello Figma Education team,We represent ProductPlan.ir, a professional educational institute dedicated to User Experience (UX) and User Interface (UI) Design training. Our mission is to provide structured, high-quality courses for Persian-speaking students who aspire to become professional designers and product managers.We kindly request that ProductPlan.ir be considered for inclusion in the list of Figma-verified educational institutions. Here’s why we believe our institute qualifies: Structured Curriculum: We run comprehensive courses in UX, UI, Product Design, and Product Management, covering both theory and applied practice. Student Impact: Hundreds of learners have enrolled in our programs, and many of them actively use Figma in their coursework and professional projects. Educational Commitment: We focus on access

would figma team consider bring the delete button back to prototype panel? I found it’s hard to discover and feels like a bug. thanks!   

I am having the same issue with this file that I created: https://www.figma.com/design/mpsKZLNfxRpjQ4ZZyHs2xk/Soundsstamp?node-id=37-4&p=f&t=NbFr6aylbkH3M1ng-0 I had the file open in front of me, clicked to another tab, came back and got this error: I have checked all drafts, trash and recent. None of my other 2 team members can access it, nor is it in their trash or drafts. Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery? I really need to access it today. Thank you!

Hi Figma Community,I lost access to one of my files and I need help recovering it. I am the owner of the file. The file was locked before this issue happened. Now, when I open the link, I get a 404 Not Found error. The file does not appear in my Drafts, Deleted files, or Recent files. I did not delete the file. I’ve tried different browsers, devices, and cleared cache, but no luck. This seems like a permissions/locking bug or a backend issue.Details: File link: [redacted by forum admin/moderator to remove PII] My account email: [redacted by forum admin/moderator to remove PII] Last accessed: 23 august 2025 Since

Hey, Figma has been updated, but now the selection tool is gone. I can no longer make a selection on the iPad to move elements. 

Hi. I went to an old figma file where I compile my case study presentations. All my images show up as blank now and won’t load in. I’ve tried clearing my cache and nothing is working. Hoping to get some help as this is urgent.

I have cancelled additional seats in my account. How can I refund monthly subscription for September 12 (96,13 $)? 

I'm using the Figma vector editing "Shape Builder" tool, but it's behaving strangely. I've attached a video of the issue; please take a look.Google Drive Link

I’m facing an issue where I’ll have variables randomly reorder themselves, and it’s happened multiple times in the past few weeks. Making fixing this incredibly time consuming and causing countless issues within our development pipeline.Some of the culprits I have noticed:Completely removing a group Nesting a group in another group Nesting a group in a group with the same name (e.g. group 1 → group 1 → variable) Removing a group and putting variables in random groupsThese usually happen when I am trying to reorder or adding/making changes to other variables. Sometimes I don’t even notice until I am coming to publish, and suddenly I have 100’s of components to update. This is essentially making the Figma Variable Panel completely unusable for me. Has this been reported before? I surely can’t be the only one facing these types of breaking bugs. 

Hello Figma Community,I'm encountering some strange rendering issues that I can't replicate within the Figma file itself. I've double-checked my settings, but these problems only appear after exporting or rendering the frames.Issue 1: Unexpected White BorderI'm getting a thin, white border around some of my frames and components at the time of render. This border is not visible in the Figma canvas. It appears out of nowhere during the export process and is quite disruptive to the design.Issue 2: Clip Content Not WorkingI've also noticed that clip content is not working as expected. I have elements with a border radius, but during rendering, the content is not being clipped properly, resulting in sharp corners that should be rounded. This again is a rendering issue; the frames look correct in the Figma file.Has anyone experienced similar problems? I'd appreciate any guidance on how to trouble

Hi everyone,I accidentally revoked the Supabase connection in Organization Settings → Authorized Apps in Supabase. Figma then prompted me to fix the Supabase connection in Settings.In the Supabase integration settings, I saw a “Connection lost” state. I tried clicking Authorize and Delete, but neither worked.Now I’m stuck with a lonely frontend UI and no Supabase connection. Is there a way to completely clear/reset this broken Supabase integration and reconnect from scratch?Thanks!