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Description: Hi everyone, I’m experiencing a frustrating issue with Figma’s AI features and I’m hoping someone here can help.I used Figma’s AI to generate a complete dashboard layout. It worked great — I even asked the AI to create additional sections that I could later fill with data. Everything looked correct while I was working on it.However, after I published the file, all of the AI‑generated sections I added later suddenly disappeared. The main dashboard is still there, but the extra areas I created with AI are completely gone.This means I’ve lost several hours of work, and I can’t figure out how to restore those sections. I’ve already checked version history, but I can’t see the missing elements there either.Has anyone experienced this before? Is there a way to recover AI‑generated content after publishing? Any advice or workaround would be greatly appreciated.Thanks in advance!

hello, I’m having issue with a prototype flow. The chat flow on the design I’m working on lags alot, the first attachment is the prototype previously, it was moving fast, I didnt change anything and it suddenly started lagging (the second attachement).Please how do i fix this? PS: all the other flows are moving fast and normal, only this one started lagging out of nowhere

Hi I am trying to download some of my work as an offline copy, and figma is blocking it saying that it needs to verify that i am not a bot. When i try to verify using captcha, it says Temporary Error, please try again. i restarting browser and log out and log in, it has not worked. please see the screenshot  

So when clicking Edit Code from an original ‘Make’, I see in the chat it says ‘What’s next for your design?’.Issue / JourneyI start typing some new commands > It generates some thoughts / reasoning > works on the file > relays its thoughts > suddenly jumps back to  ‘What’s next for your design?’ with no previous chat showing or the current responce, just silence.TroubleshootingI’ve tried quitting/reopening Figma desktop but no luck.I’ve tried doing the exact same in a browser but same issue.I’ve tried starting fresh and creating a new Make project with a simple request, does the same thing.Do I need to clear cache? Am I limited to 3,000 AI credits ( although that doesn’t start until 18th March )?

Hello! I’ve been generating pictures in Figma for a year after purchasing a Professional Seat. Since yesterday AI doesn’t generate any picture when I attach a reference one. None of models. I tried with all versions of Gemini and GPT Image but it didn’t generate anything. I’ve recorded a screenvideo to show how it happens. The generation proces starts and in the end it doesn’t make anything, none of new fills in a square/ rectangle and none error windows. What can be a problem and how can I fix it? I work in the desktop app and already cleared the cache, it didn’t solve the problem.

I tested my website on https://securityheaders.com and noticed that the only “Strict-transport-security” is fulfilled. ​@Figma_Support ​@Celyn_L,  Could you please help to guide to set other HTTP security headers?

Hello Figma Support Team,I hope you are doing well.I am writing to follow up regarding my refund request for the accidental subscription on my account (redacted by the moderator due to PII), which was submitted earlier today under ticket #1780744.I noticed that the ticket status is marked as "Solved", and I just wanted to kindly confirm whether the refund has been processed and issued to my original payment method.Since the subscription was made unintentionally and the paid features were not used, I would greatly appreciate your confirmation regarding the refund and the expected time frame for the funds to appear in my account.Thank you very much for your support and assistance.Best regards,Ammar Shtayeh

I don't understand why my  account was suspended. I was only using Figma Make and then I was logged out. Please restore it and give me a reason.

I'm not sure if I'm part of an A/B test or something like that, but my menu keeps updating every day and key options like Auto Layout keep disappearing.I'd like to go back to the regular version, because I can't work normally with these changes constantly appearing and disappearing.Is anyone else experiencing the same issue?

One of my Figma Make files has overlapping text in the prompting panel (Desktop App / macOS) that I can’t read. Even a copy of the file has the same garbled text. 

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,RyohungFigma Email Address: (redacted by the moderator due to PII) 

Hi figma! Huge problem with figma make in all projectes in “figma sites”Every promt i do in every projected just crashes out and it’s like nothing happened.So you see figma make coding and right at the moment it has to show something in the preview (still in the figma make screen) it’s back to zero ..  Deleted cash, tried different browsers , desktop app, in every project! Please help!  

Hello,I’m having trouble with verification with my education account. I created it with my schools edu email account and had it verified on September 10th, 2025, but it is now asking me to verify again and it is giving me the “Verification Limit Exceeded” error. I contacted SheerID and they said it was verified on their side and that I need to reach out to education@figma.com, and I did but have not gotten a response or even confirmation that they got my email. This is my verification ID: 68c19e683fe7df61e1361c08. I’d appreciate any help with this issue!

I recently noticed a charge on my account in the amount of $150.87 for a plan that I did not subscribe to or authorize on Figma. I would like to request that you review this charge, as well as issue a refund for the amount charged incorrectly. I also kindly ask that this plan be cancelled immediately, since I did not choose or approve this subscription.

 The image above shows the current menu.I’m currently using Figma Make, but the menu at the bottom isn’t showing up — it’s missing, like in the image above.What should I do, or what should I click to bring it back? 

I'm hoping someone can point me in the right direction, as I'm not sure who to contact directly about a billing issue.I run an agency and due to cashflow reasons, I need to switch from my yearly subscription to a monthly plan. However, I can't seem to find a way to make that switch within Figma itself. On top of that, my latest invoice just charged me 192 EUR for the yearly subscription which I'd like to request a refund for. Could anyone point me to the right support channel to get this sorted? I'd really appreciate the help!Thank you!

version 126.1.2Search has been broken all week. Can not search within asset panel of local libraries, linked libraries, or in component variants in the inspector panel. It started with our icon library, and now has affected all components. My entire team is experiencing this issue.

I am a Education Plan user. I am unable to find the "Export for Make" button in the publish popup, and this happened in my edu team.According to your doc, the button should be located there.Could you please let me know why it's missing? 

I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.”when I emailed the provided address (support@figma.com), Just receiving an automatic reply cannot solve my problemPlease resolve this issue and help me remove this error.

Hello Figma Team, I hope you are having a good day. I am a student at the University of Sydney and I am writing to kindly request your assistance with my Education Plan verification. I have attempted to verify my status through SheerID nearly 10 times with my official Enrollment Confirmation (CoE) and student ID, but unfortunately, the automated system was unable to process them. After reaching out to SheerID support, I was informed that they are unable to provide further manual assistance, and my account now shows 'Verification Limit Exceeded.' Since I have all the valid documentation for the 2026 academic year, would it be possible for your internal team to conduct a manual review? I am more than happy to provide my student email and supporting documents privately. Thank you very much for your time and help.

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Hai Nguyen ThiFigma Email Address: (redacted by the moderator due to

When are the Figma Learn videos going to be updated to reflect the recent Figma UI changes and features? I’m try to refresh my understanding of components and variants and it’s difficult to follow along with the videos when they no longer reflect the present day. Are there alternative videos out there?

a change in the ownership of the Figma account to another holder without losing the Team Project in the Figma board". This is very important for the sake of data transfer (design comps and systems).

Hi Figma team and community,I'm experiencing a consistent issue with Figma Make when used within Figma Sites. Every time I try to create or edit a Figma Make component in my Sites file, the same thing happens:I write a prompt Figma Make responds and starts building the component Right before it finishes, the page refreshes The prompt and all the work disappearsThis issue is occurring on: My original Figma Sites file A duplicated copy of that file New Figma Sites fileOther context: Regular Figma Make works fine for me  I have available credits Tested prompting in desktop app and web browser and the same problem occurred Has anyone else experienced this? Any suggestions on how to fix it? Or is this a known issue? Thanks!

i’ve just recently got charge for a subscription i do only 1 month and next month i still got charge how can i reffund it.